Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo lead and drive the People and Culture Operations Function and service offerings in order to ensure operational excellence and deliver effectively on all service level agreements. Identify and mitigate risks in the execution of P&C Payroll and Operations processes to ensure adherence to applicable legislation and governance. .
Lead and drive the execution of all Payroll Management responsibilities to ensure that the monthly payroll cut-off dates are met and that the monthly payroll results/reports are checked and that all discrepancies are resolved before the final payroll run.
Lead and drive the benefit administration process by ensuring that all benefit claims, information and policy changes are accurately actioned within the agreed service level agreement (SLA) to ensure accuracy.
Lead and drive the Learning and Development Administration process as well as the financial administrative aspects of training associated with learning interventions to ensure operational effectiveness and accuracy.
Lead and drive the Organisational Management Support (OM) process by ensuring that the process is adhered to and that there is an effective quality assurance process.
Provide leadership and managerial oversight for the query management process by ensuring that all queries are tracked and resolved within the agreed SLA and that the process is adhered to.
Monitor and manage P&C Operations service level agreements (SLA’s) with external vendors and suppliers to support service delivery to all employees within a small/medium tier country.
Undertake activities to identify possible improvements to P&C Operations service offerings to meet customer’s needs and address their specific requirements.
Lead and manage the Document Management and Storage process for a small/medium tier country to ensure safe and secure filing of employee documentation as per compliance and legislative requirements applicable to the specific country.
Lead the Payroll Finance process f to ensure adherence to local legal requirements, company policy and industry practice as it relates to payroll, for example with regards to tax payments, social contributions and statutory reporting requirements that need to be met within a specific country.
Monitor and control the Payroll process and all related activities to ensure that the reconciliation of monthly and annual employee tax and statutory deductions is timeously completed and quality assured for accuracy.
Implement and monitor a sound governance process with respect to benefit claims and policy changes by ensuring that quality assurance procedures are executed.
Lead and drive the International Assignees process by ensuring that all administrative and logistical processes are executed accurately and timeously.
Act as the continuous Improvement Champion to establish and drive a culture of innovation and also act as the P&C Operations Change Management custodian.
Implement a query management process based on the standard process to ensure an optimal employee experience and to align to best practices.
Establish and maintain relationships with key stakeholders in the International Assignees process, both in-country, at Group and with key external parties to optimise the employee experience.
Implement the Employee Lifecycle process, including the on-boarding, off-boarding and international assignees, to ensure the process and adhered to to enhance the employee experience.
Lead, develop and manage people within the People and Culture Operations capability to ensure their growth and development and manage their performance to ensure delivery of the capability's mandate.
Lead and drive the Payroll Management & Finance responsibilities for a small/medium tier country to ensure that the appropriate controls are in place to identify and manage risks appropriately
Lead and manage the demand and resource capacity, including the planning and effective utilisation of team members, to ensure proper coverage and delivery to stakeholders.
Actively engage with P&C Operations clients in order to manage client expectations and ensure they are met in line with P&C Operations service offerings and service level agreements.
Monitor and control the maintenance of P&C data by ensuring that all data captured is accurate, the data has been quality assured and that the data recorded is in line with legislative reporting requirements to avoid penalties and ensure data integrity.
Lead the Employee Data Management process fto ensure that all monthly payroll cut-off dates are adhered to for capturing, all simulation and live payroll errors are resolved timeously and that all data discrepancies identified are resolved.
Engage with the relevant stakeholder to ensure that all Bank file discrepancies are timeously resolved.
Review and monitor deadlines and integrity of data on a continuous basis in order to ensure accuracy and timeliness in processing of payroll data.
Monitor and control the Employee Lifecycle process to ensure that SAP HCM is used as the primary transactional system for maintaining P&C and payroll data.
Monitor and control the P&C Operations Function's budget expenditure against the forecast and assume accountability for costs in line with organisational parameters and report to relevant forums.
Responsible for the work permit process for all expatriates
QualificationsType of Qualification: First Degree
Field of Study: Management, Human Resources, Finance
Experience Required
Digitisation, Insights and Operations
People & Culture
8-10 years
The role requires an incumbent with a very good understanding of the entire P&C Value Chain. Transactional management as well as Operations Payroll experience with specific focus on reconciliations and accounting. Experience within a Payroll or Shared Services environment.
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Things
- Directing People
- Documenting Facts
- Empowering Individuals
- Establishing Rapport
- Interpreting Data
- Making Decisions
- Showing Composure
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Benefits and Compensation Administration
- Business Acumen (People & Culture)
- Compensation and Benefits
- Data Compliance
- Data Management (Administration)
- Data Quality
- Digital Advocacy
- Employee Relations, Health & Wellness
- HCM Business Systems
- Payroll Administration
- People & Culture Systems
- Records and Archive Management
- Travel Arrangements
Skills Required
- First degree in Management, Human Resources, or Finance
- 8-10 years' experience in People & Culture Operations, payroll and shared services
- Demonstrable payroll management experience including reconciliations, statutory reporting and payroll finance controls
- Experience working with SAP HCM and HCM/People & Culture systems
- Benefits and compensation administration experience and governance of benefit claims
- Proven ability to lead teams, manage SLAs with vendors, and drive operational improvements
- Experience managing international assignees and expatriate work permit processes
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
-
Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
-
Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
-
Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
Standard Bank Group Insights
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
