Manager, People Business Partner

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

As the Manager, People Business Partner (PBP), you will inspire, interact, and provide support to our most important asset: our people. Your mission is to review, develop, and implement the best PBP strategies and initiatives at Boldr while aligning the various teams with the company's strategic and operational objectives. We’re looking for top notch HR People Leaders to provide outstanding customer service to our business leaders and team members. We need people who thrive in a fast-paced environment, who are looking for a good challenge, and who are dedicated to creating and developing superior customer relationships. You’ve got to be sharp, and you must be on your relationship game every day, because you will be an essential part of everyday life.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

• Lead the execution of PBP practices in employee engagement and retention, organizational development, and performance management, ensuring an environment where our people can thrive.
• Forge strong strategic partnerships and client relationships, becoming a trusted advisor within the organization.
• Collaborate with leadership to develop and execute impactful short and long-term plans that address both tactical and strategic business priorities, including talent management, succession planning, and organizational design.
• Challenge and innovate existing People policies to create a better environment for team members and Boldr.
• Utilize people's insights to drive meaningful actions and evidence-based decision making.
• Mentor and collaborate effectively with our People Leadership Team, exemplifying a leadership mindset.
• Act as a point of escalation for team members, addressing ideas, issues, and concerns with empathy and expertise.
• Equip the team with the tools, resources, and knowledge necessary to excel in key organizational initiatives.
• Define and implement short and long-term departmental goals, objectives, policies, and operating procedures.
• Ensure legal compliance by monitoring and implementing relevant labor law & government requirements; conducting investigations; maintaining records; and representing Boldr at CCMA hearings.
• Oversee planning, monitoring, and appraisal of employee work results; address grievances; and provide counseling when needed.
• Optimize historical employment records by maximizing the HRIS system by ensuring record accuracy.  
• Establish and maintain a Workplace Forum as required by the Labor Relations Act.
• Take on any additional duties consistent with your skills and experience, as directed by your manager.
• Ensure timely submission of statutory reports (e.g. WEP/ATR and EE).

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr
• A people person with a sharp growth mindset who can use management strategies and prerogatives to maintain Boldr as a comfortable and inclusive workplace for all.
• Engaging and confident. 
• Able to persuade others through compelling business acumen.

YOU HAVE…

• Bachelor's degree in Human Resources, Business, or Organization Development, or equivalent on the job experience.
• At least 3+ years of experience as a PBP/HRBP.
• Strong experience in strategic partnership, client relationship building, organizational development, performance management, 9-box grid, and employee relations.
• Specialized training in employment law, compensation, organizational planning, organization development, employee relations, and preventive labor relations, is preferred.
• Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement, are preferred.
• People Experience in a night shift BPO environment is preferred