Manager of Payroll

Job Title: Manager of Payroll

Department:  HR Operations

Location: Grand Rapids, MI

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

This position is responsible for leading and managing our dynamic payroll team to ensure efficient, timely and compliant payroll service deliverables.  The Manager, Payroll will lead the charge in providing outstanding customer service to our existing and newly acquired Agency Partners.  This position works as a key member of the Corporate Human Resources Leadership and Operations Team.  

Responsibilities:

Team Leadership & Development:

• Supervise and mentor the payroll team, fostering a culture of accountability, service excellence and continuous learning

• Identify skill gaps and provide ongoing training and development to ensure team readiness and performance

Subject Matter Expertise:

• Own payroll processes within Workday, ADP, ServiceNow, and other payroll related technology

• Manage and coordinate the work of the Payroll department to ensure accuracy and compliance. Payroll responsibilities include but are not limited to:

  • New agency payroll implementations

  • Processing of payroll for employees within multiple payroll frequencies

  • Mutli-state payroll processing

  • Ongoing payroll support of the organization

  • End to end payroll tax processing

• Provide concierge service by overseeing and managing the timeliness of daily communication between HR Associates, Finance, HR Business Partners, Acrisure Partners, other vendors and employees. Uses judgement to escalate matters when necessary

Cross Functional Collaboration:

• Partner closely with key stakeholders in HR Operations, HR, Compliance, Finance, Enterprise Applications, and others to ensure proper policy and practices align with business objectives

• Maintain relationships with external vendors and ensure necessary data connectivity is achieved for accuracy

Metrics & Reporting:

• Identify, maintain, and develop metrics used to drive business decisions

• Establish and monitor service delivery metrics and KPIs to measure team performance and inform operational decisions

Process Improvement & Automation:

• Identify optimal solutions that meet the needs of the payroll functions by recommending process improvements, system enhancements and alternatives based on specific needs, while understanding best practices and risk mitigation

• Collaborate with the HR Operations Enablement team to execute change initiatives and system upgrades

• Remain informed of federal, state, and local requirements and regulations, interpreting and applying best practice to meet unique business needs

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.    

Requirements:

• Ability to organize and manage multiple priorities effectively  

• Excellent written and verbal communication skills  

• Excellent problem-solving and analytical skills, and decision-making skills with the ability to drive process improvements and automation. 

• Proficiency in Microsoft 365 software (Word, Excel, PowerPoint, etc) 

• Ability to positively interact with all levels  

• Ability to work independently, while also being able to contribute to a collaborative environment and provide and take direction     

• High level of discretion and confidentiality 

• Ability to lead and develop team and influence others

• Excellent customer service skills

• Demonstrated attention to detail and ability to produce accurate, quality work

Education/Experience:

• Bachelor’s Degree in Human Resources, Accounting, or related field - or recognized equivalent in education and experience, required or equivalent education and experience

• Minimum of 5 years of experience managing, processing, and/or leading the payroll function in a multi-state environment, required

• Minimum 4 years experience of leadership required 

• Workday and ADP experience, preferred - will consider experience with other HCM Systems

• In depth knowledge of federal, state, and local payroll tax requirements

• Experience managing multiple employment entities

• Experience with domestic and international payroll processing

• CPP Certification preferred 

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits & Perks:

• Competitive compensation

• Industry leading healthcare

• Savings and Investments

• Charitable Giving Programs

• Opportunities for Growth

• Parental Leave

• Generous Time Away

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

To learn more, visit www.Acrisure.com or follow us on LinkedIn.

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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.