Manager, Payor Engagement

The Manager of Payor Engagement will manage the relationships, internal communication, workflow, progress and completion of Audit Line of Business contracts for Sharecare HDS. This position requires great attention to detail, excellent communication skills, the ability to follow workflow and determine necessary adjustments and be front-facing with external customers. To be successful, one must be flexible, a self-initiator, learn quickly, be organized and display honesty and integrity.  

Essential Job Functions: 

• Communicate well with teammates both verbally and via written communication  

• Operate as the point of contact for any and all assigned customers  

• Report generation  

• Communicate and collaborate with sales on customer agreement specifics  

• Communicate with customer throughout scope of projects including, but not limited to data feed issues, metric achievements, status calls  

• Track key metrics and performance via provided company tools  

• Prepare, proof and edit documents and spreadsheets  

• Serve as a back-up for other job responsibilities as necessary  

• Financial responsibilities including invoicing and collections related to the Audit Line of Business  

• Attend and participate in client meetings  

• Limited travel to meet clients or meetings may be required  

• Other duties as assigned  

Qualifications:  

• College undergraduate degree or equivalent is desired but not required  

• Highly Proficient in all Microsoft applications including but not limited to Microsoft Excel and PowerPoint  

• Strong reporting skills  

• Typing of 50 WPM  

• Task Prioritization  

• Previous Release of Information (ROI) experience helpful  

• Healthcare knowledge a plus  

• Ability to work independently and collaboratively as a team member  

Physical Requirements:  

• Ability to sit or stand for long periods of time  

• Physical ability to lift and carry 25 lbs. of materials  

• Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items  

• Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor  

• Speaking and hearing ability sufficient to effectively communicate  

• Eye/hand coordination, hearing and visual acuity necessary for day to day tasks  

Information Governance Accountabilities:  

• A high-level understanding of the organization's information governance program and role-specific accountabilities  

• A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization's data and information  

• Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided  

• Participation in education as required for corporate compliance and role-specific functions and tasks  

HIPPA/ Compliance:  

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes  

• Comply with all regulations regarding corporate integrity and security obligations  

• Report unethical, fraudulent or unlawful behavior or activity  

• Maintain current and yearly HIPAA certification