Midland Mortgage, a division of MidFirst Bank, is seeking an experienced professional to oversee day-to-day operations in the Payment Processing department. The role ensures all payment and payoff processing tasks are completed accurately, provides leadership and development for team members, and supports reporting and special projects as needed.
Primary responsibilities include:
- Oversee daily operations to ensure payments are posted accurately and on time
- Address escalated loans and operational issues to ensure payments are posted in line with Midland guidelines
- Track productivity, quality, and service-level metrics; coach employees as needed
- Mentor employees on soft skills and provide career-development guidance
- Stay current on regulatory requirements and ensure issues are resolved on time
- Help draft, implement, and monitor internal policies and procedures
- Identify opportunities to improve processes and strengthen customer relationships
Position requirements:
This position requires a Bachelor’s degree and 5-7 years of related leadership experience. Candidates should have a proven track record of leading teams, including managing performance, productivity, and engagement, and delivering process improvements.
Preferred Skills:
- Exceptional analytical and creative problem-solving skills and the ability to work both independently and collaboratively
- Strong leadership skills with the ability to monitor and motivate employees to reach and exceed performance goals
- Aptitude to manage multiple projects simultaneously and a capacity to work in a deadline-driven environment
- Excellent verbal and written communication skills and ability to confidently lead meetings and convey information
- Ability to exercise discretion and judgment and make independent decisions
- Working knowledge of Microsoft Office programs
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree
- 5-7 years of related leadership experience
MidFirst Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MidFirst Bank and has not been reviewed or approved by MidFirst Bank.
-
Healthcare Strength — Health, dental, and vision coverage are available to eligible full‑time and part‑time employees, with company‑paid long‑term disability and an EAP included. Medical plans through Blue Cross Blue Shield and wellness incentives that can lower premiums are highlighted.
-
Retirement Support — A company 401(k) match with a clear formula and a defined vesting schedule provides meaningful retirement support. Eligibility and enrollment timing are specified, reinforcing predictable access to the plan.
-
Leave & Time Off Breadth — Paid vacation, paid sick leave, and paid holidays are emphasized, with a paid community service day also referenced. Time‑off offerings are portrayed as generous across materials.
MidFirst Bank Insights
What We Do
MidFirst Bank occupies a rare position within the banking industry. With $41.2 billion in assets, MidFirst Bank is the largest privately owned bank in the country. This combination of size and private ownership provides our customers with a special brand of banking. MidFirst Bank offers a full range of personal, commercial, trust, private banking and mortgage banking products and services. MidFirst is a strong commercial real estate lender and a major servicer of mortgage loans nationally. As a private business ourselves, we understand the unique needs of each business community we serve at each of our locations in Arizona (Phoenix), California (Los Angeles, Orange County, Santa Barbara, San Diego), Colorado (Boulder, Denver, Edwards, Fort Collins), Nevada (Las Vegas), Oklahoma (Oklahoma City, Tulsa, Western Oklahoma), Texas (Dallas, Houston, San Antonio) and Utah (Salt Lake City). Additionally, MidFirst Bank has commercial lending offices in Atlanta, Chicago, Nashville, New York City, Orlando, Raleigh and Southern California. We serve Southern California through 1st Century Bank, a division of MidFirst Bank. We also operate MidFirst Business Credit as a subsidiary of MidFirst Bank. MidFirst Bank provides services that compete with larger banks, while the people and culture truly define the MidFirst Bank difference. MidFirst provides exceptional financial and deeply committed customer service. Team members are loyal in their character, loyal in their personal commitment to customers, and loyal to always doing the right thing. MidFirst customers can always count on working with thoughtful, intelligent, honest professionals who are true to their financial goals. MidFirst Bank is a strong supporter of the communities they serve, investing time and money in important educational, charitable and civic organizations. Copyright © 2025 MidFirst Bank. All rights reserved. Member FDIC. Equal Housing Lender.
