Manager - Payment Operations

The Payment Processing Manager supports, maintains, and monitors the cash posting activities to ensure timely and accurate application to consumer automobile loans and in accordance with industry regulations and company policies. Identifies and resolves balance issues resulting from posting activities.

Essential Duties and Responsibilities:

• Lead, mentor, and develop a team of Payment Processors and Analysts to ensure accurate execution of payment activities.
• Oversee resolution of complex account issues, including fee waivers, monetary adjustments, and exception processing.
• Serve as the escalation point for internal and external inquiries.
• Identify and implement process improvements to streamline workflows, reduce manual effort, and enhance cross-functional efficiency.
• Conduct regular audits to ensure data accuracy, compliance, and adherence to service level agreements (SLAs).
• Support departmental projects and ensure compliance with all regulatory and industry standards.
• Analyze trends and recurring issues to identify root causes and implement risk mitigation strategies.
• Establish and maintain performance metrics, SLAs, and tracking mechanisms for improved accountability.
• Maintain and enforce up-to-date standard operating procedures (SOPs) and process documentation.
• Recruit, coach, and evaluate team members to foster a high-performance, growth-oriented environment.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum of 5 years of experience in payment processing or a related field.
• At least 2 years of leadership or supervisory experience required.
• Automotive industry experience strong plus

Education:

• Bachelor’s degree preferred; or an equivalent combination of a high school diploma and a minimum of six years of relevant work experience.

Skills Required:

• Demonstrates strong verbal, written, and interpersonal communication skills; fosters a collaborative environment that encourages new ideas and supports organizational growth.
• Effectively compiles, analyzes, and presents data to both department and senior leadership; actively engages in meetings and communicates complex information clearly.
• Maintain professionalism and confidentiality while resolving conflicts, delivering excellent customer service, and managing emotional or sensitive situations with empathy and tact.
• Exhibits strong organizational and time management skills; consistently meets deadlines, delegates effectively, and thrives in fast-paced, high-pressure environments.
• Brings advanced proficiency in Microsoft Office and problem-solving; applies analytical thinking to develop innovative solutions and support team performance.

Leadership or supervisory skills required

• Recruits, interviews, hires, and trains new team members, ensuring alignment with department needs.
• Oversee daily operations and monitors team performance to ensure efficiency and quality outcomes.
• Conducts timely performance evaluations and manages disciplinary actions in accordance with company policy.
• Supports staff development through effective delegation, mentorship, and skill-building opportunities.
• Promotes a balanced team environment by providing hands-on support and making timely, strategic decisions aligned with organizational goals.
• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta

Qualifications Preferred:

• Minimum of five years’ experience managing teams of 10+, with a focus on shared services and process improvement initiatives.
• At least two years of experience in the automotive or captive financing industry, with strong knowledge of industry policies and procedures.
• Proven leadership in fast-paced, regulated environments with a solid understanding of SOX, compliance, and audit requirements.
• Skilled in interpreting complex financial and operational documents; proficient in mathematical functions and data analysis.
• Effective communicator with the ability to present to diverse groups and drive cross-functional collaboration.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.