Manager, Patient Navigator

What You’ll Do

Strive is committed to building a values-based, mission-driven organization. We are seeking a highly motivated and experienced Manager to lead and develop a team of  Patient Navigators. In this critical role, you will be responsible for driving patient enrollment and engagement in Strive's comprehensive kidney care programs. You will coach, mentor, and support your team to achieve ambitious enrollment targets, ensuring a seamless and positive experience for patients as they embark on their Strive journey. Your performance will be evaluated based on both your team's collective success in meeting enrollment goals and your individual contribution to achieve enrollment targets.

The ideal candidate will have a strong track record of managing and motivating hybrid-remote sales or patient-facing teams.

The Day to Day

• Team Leadership & Management:
  • Recruit, onboard, train, and develop a high-performing team of Patient Navigators working in a hybrid-remote capacity.
  • Provide ongoing coaching, mentorship, and performance feedback to ensure individual and team success.
  • Set clear performance expectations, monitor key metrics (e.g., enrollment rates, patient engagement), and implement strategies to achieve targets.
  • Conduct regular 1:1 meetings and team meetings to foster collaboration, address challenges, and celebrate successes.
  • Identify and implement best practices for hybrid-remote team management and communication.
  • Ensure Patient Navigators effectively communicate the value proposition of Strive Health's programs to patients and their families.
• Sales & Enrollment:
  • Collaborate with internal stakeholders (e.g., marketing, clinical operations) to optimize patient outreach and engagement strategies.
  • Lead by example by achieving your own quarterly enrollment targets.
• Operational Excellence:
  • Ensure adherence to all Strive Health policies, procedures, and compliance requirements.
  • Utilize CRM tools (e.g., Salesforce) to track team activities, manage pipelines, and report on performance.
  • Contribute to the continuous improvement of Patient Navigator workflows and processes.
• Collaboration & Communication:
  • Foster strong working relationships with internal teams, including clinical, operations, and marketing.
  • Serve as a key point of contact for Patient Navigators, providing guidance and support as needed.
  • Communicate regularly with leadership on team performance, challenges, and opportunities.
• Excitement about Strive culture
• Possesses a "patient first mindset”!
• Other duties as required

Minimum Qualifications:

• 8+ years combined of related education, experience, or certification in sales, account management or business development.
• Efficient and reliable transportation, including an active driver’s license, allowing for travel across an assigned region to meet business needs.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Preferred Qualifications:

• 4+ years of experience in sales management, or team leadership, with at least 2 years' experience managing hybrid-remote teams.
• Proven track record of consistently exceeding sales or enrollment targets.
• Experience in healthcare, managed care, or a related industry strongly preferred.

About You 

• Demonstrated ability to coach, mentor, and motivate a team to achieve high performance. 
• Excellent communication, interpersonal, and presentation skills. 
• Strong analytical and problem-solving abilities. 
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite. 
• Ability to work independently and collaboratively in a fast-paced, remote environment. 
• Passion for improving healthcare and making a positive impact on patients' lives. 

Annual Base Salary Range: $86,000 - $104,000