Manager, Partnerships

Why Work For Us

Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

About The Opportunity

We are seeking a strategic leader to lead a team of partnership managers working with large sized (200+) Enterprise clients.  This role is pivotal in ensuring your Account Managers cultivate strong corporate relationships and your Associates are focused on growing the Franchised side of the brand on Grubhub.  This leader will be tasked with growing successful partnerships by overseeing client experience and expectations while building the value of Grubhub

You will oversee the development, implementation, scaling, and management of this team- focused on operational excellence and execution.

The Impact You Will Make

• Hire, train, lead, and coach 6-7 team members to be successful Account Managers through account onboarding, activation, and ongoing partnership expansion efforts

• Develop strong consultative relationships with Enterprise Brands as an escalation contact at Grubhub, instill trust and loyalty with all corporate contacts and franchise owners (when applicable)

• Understand and demonstrate Grubhub’s unique value proposition; educate decision makers about Grubhub, its affiliate sites and all products that will enhance the restaurant, diner, and driver experience on our platforms

• Support and participate in complete Account Reviews every 1-3 months with corporate primary contacts, serving as management sponsor with key relationships

• Introduce and recommend additional Grubhub products to grow partnership

• Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set with the client

• Coordinate with other departments for account generation, training on Grubhub tools, and scheduling Go Lives for all locations

• Help your restaurant partners attract new diners and increase orders while maintaining a high quality of service to diners

• Manage integration discussions across third-parties, the client, and the internal Product & Engineering teams. Act as an advocate for clients internally while working across many departments to solve problems and achieve results

• Have a deep understanding of client contracts and economics to optimize account profitability

• Attend client and industry conferences as a representative of Grubhub

• Mentor and develop people to meet both their career goals and the organization’s goals

• Seeing ahead to future possibilities and translating them into breakthrough strategies

What You Bring to the Table

• Chicago Office based

• Scrappy, positive attitude

• Bachelor’s degree

• 4 years of Management experience preferred. 2+ years required. 

• 4 years of Account Management experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.

• Proven track record of coaching early-career talent, developing high-performing teams, and creating clear career development plans

• Superior written and verbal communication skills, comfortable on the phone and in-person

• Strong customer-facing presence; comfortable engaging with stakeholders 

• Strong presentation skills, comfortable with video meetings/conferences

• Excellent analytical and operational thinking; able to use data, workflows, and tooling to inform strategy, improve efficiency, and solve problems.

• Effective communicator, both written and verbal; with the ability to simplify complex concepts for customers and team members

• Deep understanding of customer lifecycle, and ability to identify risk signals, and value drivers

• Demonstrated track record of exceeding goals

• Strong computer skills (MS Office, Google Suite) with the ability to quickly learn new software 

• Experience with Salesforce.com or similar CRM is a plus.

• Passion and aptitude for working in a fast-paced and fast-growing environment

• Comfortable with remote management

As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below, based on factors including geographic location.

Illinois: $93,000 - $116,000 ($116,000 - $145,000 OTE range)

Wonder uses geographic-specific salary structures, which means the salary offered may vary    depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

And Of Course, Perks!

• Flexible PTO / PTO. Grubhub employees enjoy a generous amount of time to recharge.

• Health and Wellness. Excellent medical, dental and vision benefits, 401k, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

• Free Meals. Our employees get a weekly Grubhub credit to enjoy. 

• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.

#LI-hybrid

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].