Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as our next Outbound SDR Manager on Segment’s Outbound SDR Leadership team.
About the job
We’re seeking an experienced Outbound Sales Development Manager to lead the NAMER Outbound SDR business. The Sales Development team is a strategic component of our go-to-market strategy, focusing on driving net new logos for the business. SDRs are the forefront of our Segment brand and need to be able to adjust quickly and effectively to stay ahead of the curve.
The right person for this role is a go-getter who wants to develop + identify new pipeline opportunities across the Growth business with experience driving scaled motions across a large account list and a passion for improving customer outcomes. We are looking for someone who is excited and motivated by spending dedicated time coaching their reps and investing in them.
Responsibilities
In this role, you’ll:
- Coach and develop a high-performing team of 8–12 outbound Sales Development Representatives by providing regular feedback, 1:1 mentoring, and structured training to sharpen prospecting skills and elevate performance.
- Own team performance metrics such as activity levels, conversion rates, and pipeline contribution by continuously analyzing data to refine outreach strategies and improve results.
- Collaborate cross-functionally with sales leadership and GTM partners to establish feedback loops and drive a consistent, high-quality pipeline generation cadence that supports closed revenue.
- Partner with SDRs to refine account targeting strategies, focus on the right buyer personas, and coach on effective messaging tactics and cold calling—grounded in a strong understanding of the CDP space and how to apply use cases in prospecting.
- Drive adoption of the SDR tech stack (Outreach, LinkedIn Sales Nav, SFDC, Koala, 6Sense, ZoomInfo, Common Room, etc.) to streamline workflows and improve efficiency.
- Address performance gaps through structured coaching plans, proactive HR collaboration, and by creating a culture of psychological safety and continuous feedback.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 2+ years of sales / SDR leadership in high-growth technology companies, excelling in pipeline generation
- Strong track record of consistently meeting/exceeding quotas
- Experience executing an outbound pipe gen motion with a metrics-based approach that balances strategic outreach with key KPIs
- Deep understanding of cold calling qualification best practices and crafting personalized messages to high value prospects
- Strong understanding of the Martech industry and the role of data in driving business decisions
- Proficiency with modern sales processes and experience using sales engagement and productivity tools including SFDC, Outreach, ZoomInfo, LI Sales Nav, Koala, Common Room, and Gong
- Excellent executive presence and experience influencing buying decisions at all levels, from individual contributors to C-Suite
- Ability to operationalize upmarket success + execute on pipeline strategy at scale through data analysis + 1:1 coaching
Desired:
- Experience supporting and/or selling SaaS products (CDP or Martech preferred)
- Strong analytical skills with an understanding of forecasting & pipeline management
- Cross-selling and multi-threading experience in IT, Marketing, Data, Product, Analytics and Engineering
- Experience integrating AI into a pipegen motion
Location
This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Minnesota or Vermont : $121,100 - $151,300.
- Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $127,800 - $159,700.
- Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $134,500 - $168,100.
- This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
- This role is eligible to earn commissions.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until June 11th, 2025, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
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What We Do
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.
Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.
By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
