Manager, Order Management

Order Management Manager

What you can expect

We are looking for a driven Manager of people and programs for our Order Management team. The Order Manager will be responsible for collaborating with the sales team on processing orders in a timely manner and project management for automation. This role will report to the Senior Manager of Order Management.

About the Team
This is a highly collaborative team where you’ll be able to leave a meaningful impact on Zoom’s future while growing a team of your own!

Responsibilities

• Working with key stakeholders in the order-to-cash process, specifically around quoting and provisioning and document the processes
• Driving continuous improvement initiatives to simplify and automate Deal Desk and Order Management processes, creating efficiency and improving the sales experience.
• Forming a thorough understanding of end-to-end quote-to-cash process with focus on order management to billing
• Maintaining KPIs for team members
• Producing and implement automation tools and processes ensuring order fulfillment processes accurate, timely and compliant transactions
• Being a trusted advisor to the sales team and partner with Finance, Billing support, and Sales Operations on order management

What we’re looking for

• Possess 4 years of related experience leading and scaling Order Management, Deal Desk, or Sales Operations teams, within a SaaS environment.
• Possess Bachelors Degree in Accounting/Finance or equivalent work experience
• Display business acumen and understanding of sales process (bookings, billings and reporting)
• Provide organizational skills with the ability to manage priorities and execute in a fast-paced environment with attention to detail
• Team player and effective communicator with all levels of order management and cross-functional organizations
• Enable to hold oneself to take initiate as a self-starter and others accountable and keep initiatives on track
• Engage with Salesforce, Zuora, Salesforce CPQ, and ERP tools
• Open to work with offshore team members as needed by the business
   

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.