Manager, Order Management

HOURGLASS COSMETICS — Manager, Order Management (Hybrid Role) 

Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and nearly 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com.

The Order Management team is responsible for taking in all global customer orders and working with fulfillment operations to provide the best fill rates and on-time delivery to customers.  This role will be key in managing these metrics and communications with domestic and global internal and external customers.

WHAT YOU’LL DO:

Order Management & Fulfillment

• Manage purchase orders, stock availability, cancellations/extensions, and tracking.
• Align sales, order fulfillment, and warehouse teams for timely order execution.
• Oversee routing communication for global fulfillment, including drop shipments.
• Lead discussion with China on stock availability during weekly alignment meetings.
• Ensure accurate data entry, order updates, acknowledgments, and invoicing in the ERP.
• Work with Demand Planning to maintain safety stock of market-compliant inventory.
• Address shipment and billing issues, including ship window management and resolving errors.

 Logistics & Customer Communication

• Communicate with global markets on fulfillment, delivery, and shipment cut-offs.
• Respond to customer inquiries on product availability, shipment, quantity, quality, delivery, and lead times.
• Investigate and resolve shipping errors, routing issues, and shipping window requirements.

 System & Process Improvement

• Troubleshoot WMS/ERP integration issues and support EDI onboarding.
• Manage and resolve EDI transmission errors while integrating delivery metrics into the ERP.
• Conduct fill-rate analyses and implement actions to improve performance.
• Minimize manual order entry by optimizing workflows and tools.
• Enhance warehouse operations and routing processes to reduce order pick-up times.
• Lead projects to improve order-to-ship time.

YOU’LL LOVE THIS JOB IF:

• You are extremely ORGANIZED: You enjoy creating checklists and keeping visual reminders.
• You are a LOGICAL thinker and have a strong interest in SYSTEMS and TECHNOLOGY
• You are a strong COMMUNICATOR: You are a people person and collaborate well with others.
• You are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.
• You thrive in a FAST-PACEDenvironment: You can handle multiple projects simultaneously.
• You are passionate about the DETAILSand are extremely THOROUGH: You appreciate the importance of having detailed and precise information.
• You are a TEAM PLAYER: You are comfortable following directions and also bringing your own ideas to the table. You are confident taking initiative while working in a collaborative environment.

QUALIFICATIONS:

• Minimum 3 years’ experience in Supply Chain and Operations. Experience in a warehouse environment is a plus.
• Bachelor’s degree is strongly preferred.
• Experience in B2B retail preferred. 
• Must be able to work from Corporate Office at least 60% of the time

The expected base salary range for this position is $90,000 to $95,000 per year. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget.

This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results.

In addition to base salary, Hourglass Cosmetics offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.

Hourglass is an organization committed to diversity and inclusion to drive its business results and to create a better future every day for its diverse employees, global consumers, partners and communities. If you are an individual with a disability and need accommodation in order to apply for a job listing, please contact us at 310-392-7799 or [email protected].
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities.
Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law.