Manager Optimization & Support - Workday

Posted Yesterday
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Centro, Maripí, Boyacá, COL
In-Office
Senior level
Healthtech
For the bumps, bruises and every curveball in between, go to Children's for that.
The Role
Leads Workday application support and optimization, including support protocols, quality metrics, vendor relationships, issue resolution, and alignment with organizational goals. Manages, develops, and evaluates staff while building partnerships with stakeholders and technology leadership. Oversees application governance, integrations, service delivery, reporting, and continuous improvement across healthcare-related systems.
Summary Generated by Built In

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:30 AM

Shift End Time

5:30 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Ensures all information technology applications and implementations are supported and optimized by proactively building partnerships with customers to anticipate technology needs. Takes a lead role in developing support strategies that align with departmental goals. Builds a strong, effective team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

  • 5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role
  • Experience in a fast-paced, dynamic environment where organization, analytical, and time/project/conflict management skills were essential
  • Experience with generally known hospital and/or business software systems and management tools, specifically Workday HCM, Financials, and/or Supply Chain
  • Experience in data or system governance and integration practices

Preferred Qualifications

  • Workday Functional or Technical Certifications preferred

Education

  • Bachelor’s degree in Information Systems, Computer Science, a business-related discipline, or 10 years of relevant experience

Certification Summary

  • No professional certifications required
  • Workday Functional or Technical Certifications preferred

Knowledge, Skills, and Abilities

  • Advanced oral and written communication skills for executive communications, proposals, and project reporting
  • Expert knowledge of the business or clinical content of systems
  • Proficient at a high level in Microsoft Excel, Word, PowerPoint, and Project
  • Proven ability to develop, maintain, and lead collaborative, productive relationships with cross-functional teams at all levels

Job Responsibilities

  • Manages staff activities to create and nurture constituent relationships with emphasis on consistent, superior service to build productive partnerships.
  • Defines and ensures that application support protocols, policies, procedures, and quality metrics are enforced.
  • Manages and maintains vendor relationships to ensure deliverables are being met as outlined in vendor agreements.
  • Manages a working relationship with Information Systems & Technology management team and staff, collaborating on the resolution of issues, department goals. and objectives.
  • Provides day-to-day staff management, including hiring, terminating, defining goals, and evaluating performance and ensures staff is meeting and exceeding deliverables.
  • Promotes staff development and growth by providing guidance on development plans and recommending training opportunities for each staff member.
  • Develops quality metrics to assess overall success of support teams and routinely reports to senior leadership.
  • Maintains personal professional development.
  • Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
  • Mentor team members to encourage personal and professional growth.
  • Encourage ongoing skill development by providing opportunities for continued education.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

IT Business Partnering

Skills Required

  • Five years of experience in a healthcare setting or business-related environment
  • Two years of experience in a leadership role
  • Experience working in a fast-paced, dynamic environment requiring organization, analytical, time management, project management, and conflict management skills
  • Experience with hospital or business software systems and management tools, specifically Workday HCM, Financials, and/or Supply Chain
  • Experience in data or system governance and integration practices
  • Bachelor's degree in Information Systems, Computer Science, or a business-related discipline, or 10 years of relevant experience
  • Workday Functional or Technical Certification
  • Advanced oral and written communication skills for executive communications, proposals, and project reporting
  • Expert knowledge of the business or clinical content of systems
  • High-level proficiency in Microsoft Excel, Word, PowerPoint, and Project
  • Ability to develop, maintain, and lead collaborative relationships with cross-functional teams

Children's Healthcare Of Atlanta Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Children's Healthcare Of Atlanta and has not been reviewed or approved by Children's Healthcare Of Atlanta.

  • Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with on‑site or near‑site primary care, a 24/7 nurse line, Teladoc, and counseling resources. Wellness services such as fitness centers, classes, and biometric screenings reinforce access to care and preventive support.
  • Parental & Family Support — Near‑site child care, a child‑care credit, adoption and fertility assistance, and paid parental and other leaves indicate strong family‑oriented support. Everyday convenience perks like a free concierge service further ease caregiving and life logistics.
  • Retirement Support — A dual‑plan setup with a 403(b) savings plan and a separate employer‑funded 401(a) growth plan signals meaningful long‑term financial support. Financial‑wellness resources are also highlighted.

Children's Healthcare Of Atlanta Insights

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The Company
HQ: Atlanta, Georgia
7,900 Employees
Year Founded: 1998

What We Do

For more than 100 years, Children’s Healthcare of Atlanta has depended on clinical and nonclinical employees to help make kids better today and healthier tomorrow. Consistently ranked as one of the leading pediatric healthcare systems in the country by U.S. News & World Report, Children’s is the only freestanding pediatric healthcare system in Georgia and one of the largest pediatric clinical care providers in the country. We’re also one of Atlanta’s leading employers and have been recognized as one of the nation’s top places to work. Our System includes: • 789 licensed beds • Three hospitals • Urgent Care Centers • Marcus Autism Center • Center for Advanced Pediatrics • Support Center for nonclinical staff • More than 14,000 employees, including more than 4,400 nurses and 2,300 physicians representing more than 60 pediatric specialties and programs Why Children’s? Here are some of the reasons new graduates and experienced clinicians alike choose Children’s. • We manage more than 1.1 million patient visits and 44,400 surgical procedures annually. • We are home to the only Level 1 and one of the only Level 2 pediatric trauma centers in Georgia. • We take a team approach to care. Our clinicians collaborate with social workers, chaplains, music therapists, therapy dogs and many others to help ensure kids receive comprehensive care.

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