The Role
Leads business insights, financial reporting, workforce management, and real-time operations support. Builds forecasts, budgets, dashboards, and KPI reports; analyzes customer, market, operational, and profitability data; identifies cost and efficiency improvements; manages client relationships; and leads, mentors, and develops data analysts while ensuring SLA delivery and effective day-to-day operations.
Summary Generated by Built In
Job Title:
Manager - Ops SupportJob Description
Skillset Expected: -1. Data Literacy & Manipulation: The ability to independently extract and clean large datasets using SQL and basic Python, reducing reliance on IT.
2. Financial Modeling: Creating dynamic forecasting, budgeting, and scenario-planning models using advanced Excel features (e.g., Power Query, macros, and financial math formulas)
3. Data Storytelling & Communication: Simplifying complex numerical data into clear, persuasive narratives for non-financial stakeholders and executives
4. Business Acumen: Understanding overarching industry trends, key performance indicators (KPIs), and how data insights impact bottom-line revenue.
5. Market Research & Consumer Insights: Expertise in quantitative and qualitative analysis to understand target demographics and market positioning
6. Cross-Functional Communication: Translating complex data into actionable insights for diverse stakeholders, including HR, operations, and executive teams.
7. Change Management: Driving new processes or business changes across teams without causing misses.
Key Responsibilities: -
Business Insights: -
1. Data-Driven Strategy: Translating business goals into analytical solutions, tracking Key Performance Indicators (KPIs), and conducting deep-dive analyses to operational performance, enhance client insights & stabilize business.
2. Reporting & Visualization: Designing and managing automated dashboards and executive reports (using tools like Tableau or Power BI) that provide a clear, real-time view of business health
3. Market & Customer Research: Analyzing client behavior, competition trends data to uncover growth opportunities and guide new product development or business strategies.
4. Team Leadership: Managing, mentoring, and developing a team of data analysts to ensure high-quality, accurate, and timely analytical outputs
Financial Reporting: -
1. Data Analysis & KPI Tracking: Monitoring operational and financial metrics, analyzing performance variances, and identifying trends in profitability.
2. Strategic Planning & Forecasting: Building financial models for rolling forecasts, budgeting, and long-term scenario planning.
3. Executive Reporting: Translating complex data sets into clear, visual dashboards and presentations for senior management and stakeholders.
4. Cost Optimization: Identifying areas for cost reduction, margin improvement, and operational efficiencies across various departments.
WFM/RTA Management: -
1. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
2. Establish & Manage Relationships / Engagement with the Clients.
3. Organize resources, set goals, implement strategic plans ensuring tactical day-to-day functioning; reporting responsibilities.
4. Strong external and management reporting skills
Location:
IND Gurgaon - Bld 6 Ground & First FloorLanguage Requirements:
Time Type:
Full timeSkills Required
- Independently extract and clean large datasets using SQL and basic Python
- Create forecasting, budgeting, and scenario-planning models using advanced Excel, Power Query, macros, and financial formulas
- Translate complex numerical data into clear narratives for executives and non-financial stakeholders
- Understand industry trends, KPIs, and the impact of insights on revenue
- Conduct quantitative and qualitative market research and consumer insights analysis
- Communicate cross-functionally with HR, operations, clients, and executive teams
- Drive process changes and business change management across teams
- Create and manage automated dashboards and executive reports using Tableau or Power BI
- Manage, mentor, and develop a team of data analysts
- Manage workforce management and real-time adherence operations while meeting SLAs
- Build financial models for rolling forecasts, budgeting, and long-term scenario planning
- Analyze operational and financial metrics, performance variances, profitability, and cost optimization opportunities
- Establish and manage client relationships and engagement
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The Company
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
