You'll be in the work, designing systems, debugging escalations, improving workflows alongside AI tools, and building the playbook for how operations run at scale while coaching, and managing the impact and performance of the team.
- Lead and develop a team of Operations Specialists across operational workflows
- Own team performance: set expectations, manage throughput, and ensure the team is meeting SLAs and transaction deadlines
- Design and iterate on workflows in partnership with operations leads, incorporating AI tooling to continuously improve efficiency and accuracy
- Serve as the primary escalation point for complex cases that require judgment beyond the specialist level
- Coordinate cross-functionally with acquisition, renovation, resale, and finance teams
- Partner with R&D and ops AI teams to identify automation opportunities, test new tools, and give feedback on what's working
- Build the culture of the team: hire people who want to work with AI, move fast, and improve the work every day
- Be the single accountable person for your function in Toronto
- Hands-on comfort with AI tools and technology; you actively use AI in your own work and can coach a team to do the same
- Proven experience managing operations teams, in high-volume, deadline-driven environments
- Experience building or scaling operations teams; you know how to set culture and norms early
- Strong operational instincts: you can look at a workflow and quickly identify what's broken, what should be automated, and what needs a human
- Excellent communication and stakeholder management skills; you'll be the bridge between Toronto execution and US-based teams
- High accountability and bias toward action; you fix problems before they become someone else's escalation
- Comfortable in ambiguity; processes are still being built and you'll be a primary architect of how this team operates
- Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential
The compensation package offers a base salary plus Opendoor equity (RSUs). Pay varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees.
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What the Team is Saying
What We Do
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and confusing. It often comes with unexpected costs, the added burden of coordinating multiple third parties and the uncertainty of a transaction falling through. Our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds and talents across engineering, operations, design, operations, mortgage, finance, legal, and more to deliver strong results. More than 85,000 customers have selected us as a trusted partner in handling one of their largest financial transactions.
Why Work With Us
We’re on a mission to power life’s progress one move at a time
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Opendoor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
