Manager, Operations

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Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.  

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

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The Operations Manager at Upper Canada Mall and Hillcrest Mall will oversee on-going maintenance of the electrical and mechanical components as well as all physical aspects of the two retail facilities.

The Operations Manager will provide direction to direct and in-direct staff. These include supervisors and maintenance staff as well as contracted Housekeeping, Food Court, and Interior and Exterior Maintenance.

The role will support real estate management, tenant and capital construction build outs, and various Oxford national initiatives. The Operations Manager will also be involved with development activities, as required.

As a member of this team, you will be responsible for:

Operations

• Managing operating costs by developing the annual operating budget, as well as monthly accruals, and quarterly forecasts

• Managing third party contract relationships (i.e. Snow Removal, Landscaping, etc.) for satisfactory performance and accuracy of invoices, ensuring timely approval, cost allocation, expense forecast and variance analysis

• Conducting regular building inspections and supervising preventative maintenance programs and systems, identifying practical cost-effective solutions

• Analyzing utility consumption by ensuring timely allocation of costs, monitoring tenant and building systems consumption, investigating discrepancies and implementing sustainable operating practices

• Ensuring all HVAC equipment operates at maximum efficiency by implementing clear and concise operating procedures

• Implementing energy management programs and retrofitting of building elements

• Creating, managing, planning, and executing capital improvements, including budgeting, tendering, project management, 10-year planning; forecasting, etc.

• Maintaining positive tenant relationships, ensuring that tenants receive services as outlined in their respective lease and other related operational concerns

• Partnering with the Security Manager to coordinate internal EH&S/OH&S policies and ensure MSDS sheets are always maintained and valid

• Overseeing the upkeep and improvement of the property’s physical aspect and curb appeal

• Managing the performance of all staff allocated to the operations department by fostering and maintaining positive employee relations, including promotions and dismissals with input from Human Resources, providing regular employee feedback, assisting with training needs, and reviewing/maintaining schedules

• Responsible for the implementation of health and safety, fire, emergency and environmental procedures and abide by governmental statutes and regulations

• When necessary, work with the Development Team by regularly attending meetings with architects, consultants, project managers & designers as it relates to major additions to the Shopping Centre and future residential and mixed use development projects.

• Presenting to various internal and external clients on all aspects of the role and the operations of the centre

• Work collaboratively with Unions representing external contract staff and trades workers

• Liaise and build strong partnerships and relationships with York Region building staff and inspectors as well as Emergency Services/Fire Inspectors

• Other duties required by management from time to time

Tenant Improvements and Construction

• Partnering with the Retail Design and Construction (RDC) team, and working with the Upper Canada & Hillcrest Mall Project Manager to assist with design and construction functions including project management, coordination of drawing review packages, engineer and consultant meetings, approval and permitting, attendance at construction site meetings, participation in final inspections, and administration

• Directing the Project Manager, coordinate onsite tenant construction works, ensuring correct protocol to Oxford standards (Tenant Construction Manual / Design Criteria) are met and as-built documentation is provided and filed

• Reviewing and approving tenant construction drawings, monitoring progress periodically ensuring work performed meets Oxford and base building EH&S/OH&S policies and standards as well as industry standards

• Assisting RDC and the Project Manager with respect to Landlord and Tenant Work, including the review and approval of structural, electrical and mechanical services

• Participate actively in the Fire Safety Plan and emergency response by ensuring the operation and maintenance of the fire and life safety systems, including emergency power systems in accordance with applicable codes

Operational Excellence

• Overseeing and managing all Operational Excellence programs related to Operations Programs and Services including those related to ESG and DEI

• Work with Asset Management and Operational Excellence teams on reports and requested information

To succeed in this role, you have:

• A minimum of 5+ years of operations management experience in a large and complex commercial or retail property – relevant project coordination, engineering and contract management will also be considered

• Must have experience managing a large multi-faceted team. Experience working/negotiating with contract staff unions and 3rd party unionized employees

• Excellent tenant, landlord, and public relations skills

• FMA, BES, or RPA (BOMI) designation is an asset

• Contract management (e.g. HVAC, cleaning, security) experience is strongly preferred

• Previous experience with electrical and mechanical systems including HVAC and life safety systems

• A high level understanding of tenant building construction design and construction build outs

• Strong computer skills including MS Office; Excel, Outlook, Project, Word

• Excellent time management skills

• The ability to thrive in organizations that constantly evolve and adapt while embracing collaborative sharing of knowledge within a dynamic, team oriented environment

• Flexibility with working hours to meet the needs of our staff and property

• Ability to understand and execute on energy saving projects

• Familiarity with sustainability programs strongly preferred (e.g. LEED, BOMA Best)

• Good understanding of government regulations

• Knowledge of blueprints, construction drawings and schematics interpretation

• Contract and RFP Experience

• Good understanding of Shopping Centre or Commercial Real Estate accounting principles and lease documentation

• Strong team and culture building skills

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.