Manager Operations

C.H. Robinson is seeking a Manager Operations GF (Global Forwarding) to lead and develop a high-performing team, drive operational excellence, and ensure seamless execution of global forwarding processes. In this role, you will play a pivotal part in managing productivity, quality, and service delivery while fostering a culture of continuous improvement and collaboration. You will have the opportunity to coach, motivate, and inspire a team to achieve organizational goals, all while driving innovation and delivering exceptional customer service.

Responsibilities
Leadership and Talent Management:

• Define employee roles, accountabilities, and performance expectations to ensure operational objectives are met.
• Recruit, onboard, and continuously develop top talent, creating opportunities for growth and advancement.
• Provide coaching and regular feedback, promoting a culture of accountability and continuous improvement.
• Communicate organizational initiatives clearly to ensure alignment and understanding.
• Foster a trusting, inclusive, and collaborative environment by encouraging open communication and employee feedback.
• Manage performance reviews, annual merit, and equity programs to align compensation with results.

Business and Operational Leadership:

• Oversee day-to-day operational activities, ensuring alignment with business objectives and service standards.
• Evaluate and improve processes for efficiency and effectiveness, leveraging technology and best practices.
• Monitor productivity, quality, and key performance indicators, adjusting resources as needed to meet targets.
• Ensure compliance with company policies, standard operating procedures, and external regulations.
• Serve as a subject matter expert on global forwarding operations, providing support for business development and customer initiatives.
• Lead operational strategies, troubleshooting challenges, and implementing process improvements.
• Maintain strong relationships with customers, carriers, and internal stakeholders to ensure high levels of service and satisfaction.
• Drive operational excellence by utilizing methodologies such as Lean or Six Sigma.

Collaboration and Communication:

• Act as a primary liaison between operations, customers, and other internal teams.
• Communicate effectively with internal and external partners to align on objectives, expectations, and outcomes.
• Participate in customer-facing initiatives, including business reviews and continuous improvement efforts.
• Share insights, feedback, and suggestions with leadership to improve operational performance and service delivery.

Other duties or responsibilities as assigned according to team and country-specific requirements.

Required Qualifications

• High School Diploma or GED equivalent.
• Minimum 5 years of Global Forwarding operations experience.
• Minimum 2 years of experience leading and managing teams.
• Ability to travel as needed, depending on the location of the position.

Preferred Qualifications

• Bachelor’s degree from an accredited college or university.
• Solid knowledge of C.H. Robinson’s services and operational processes.
• Experience in operational excellence methodologies (e.g., Lean, Six Sigma, CSCP).
• Proficiency in financial and operational performance metrics.
• Strong written and verbal communication skills, with the ability to inspire and engage a team.
• Proven leadership, coaching, and mentoring skills, with a collaborative and adaptive approach.
• Demonstrated success in process improvement, change management, and conflict resolution.
• Proficiency in Microsoft Office Suite.
• Knowledge of emerging technology and trends in logistics.
• Values a diverse and inclusive work environment

Why Join C.H. Robinson?

As a Manager Operations GF, you will have the opportunity to make a significant impact on our business and customers by leading a dynamic team, driving operational efficiencies, and shaping the future of global forwarding operations. If you thrive in a fast-paced, collaborative environment and are passionate about logistics, leadership, and delivering world-class service, apply today!

Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.

Your Health, Wealth, and Self

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

• Private Medical Insurance

• Dental Insurance

• Life Insurance

• Paid Time Off to Volunteer in Your Community

• Meal/Food Vouchers

• Daycare Allowances

• Child Birth Credit

Equal Opportunity Statement

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.