Manager, Operations

CULTURE SNAPSHOT:

Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers.”  We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities. 

We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.

AT A GLANCE:

The Manager, Operations reports directly to the Senior Manager, Operations and is a key member of the Operations department. This position is responsible for leading and coordinating the day-to-day activities of the company’s 88,000-square-foot distribution center, with a fully staffed headcount of approximately 38 team members.

Key responsibilities include overseeing the receiving, storage, and shipping of goods, managing inventory accuracy, and ensuring timely and accurate order fulfillment. The Manager, Operations provides leadership and operational oversight to support a safe, efficient, and high-performing distribution center.

DAY IN THE LIFE AS THIS MEMORY MAKER:

• Maintain scheduling of tasks to meet business needs. Tasks may include the coordination of outbound, inbound, inventory and quality control functions 

• Manage a small team with training, direction, accountability, and encouragement 

• Reporting of KPI’s both internally and externally 

• Monitor safety through behavioral awareness and best practice procedures 

• All other duties as assigned 

WORKPLACE ENVIRONMENT:

While performing the duties of this job the employee is:

• Regularly required to stand, walk, stoop, kneel, or crouch on concrete flooring  

• Must be able to routinely lift or move objects up to 75 pounds alone and team lift objects over 75 pounds  

• Working in a non-climate-controlled warehouse setting, with some outdoor exposure during the workday   

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.

MEMORY MAKER PERKS & BENEFITS:

• Salary Range: $60-65K, Based on numerous factors including experience, knowledge, and skill. 
• Medical, dental, vision, and life insurance options 
• Paid time off and 401K matching contribution 
• Employee discount (40%) at BRR locations
• Internal Opportunities for career growth and advancement

OUR COMMITMENT TO YOU:

Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

WHAT YOU’LL NEED TO SUCCEED:

• A positive outlook and encouraging mentality 

• Strong leadership skills to effectively motivate and mentor members of their team 

• Strong cognitive skills required; including the ability to learn quickly, handle multiple complex tasks simultaneously and be highly productive without needing much supervision 

• Ability to effectively communicate expectations, instruction, and performance levels in both written and verbal form 

• Collaborate interdepartmentally to meet business needs, drive KPI’s and build relationships 

• Manage time and expectations for self and others 

• Ability to build team with intentions, hiring practices, training, mentorship, and accountability 

• Proficient in various software and technologies to include reporting 

• Innovative thinking to improve efficiency and reduce costs 

• Flexibility in scheduling and ability to work all shifts