Manager, Operations

Posted 3 Hours Ago
Be an Early Applicant
Hiring Remotely in US
Remote
74K-131K Annually
Mid level
Healthtech • Insurance • Retail • Social Impact
The Role
Manages departmental operations, staffing, training, performance, workload distribution, and service standards. Builds partnerships with business counterparts and executives, provides customer perspective, and addresses complex challenges. Recommends process and systems improvements, leads divisional projects, facilitates organizational change, and develops communication strategies aligned with enterprise goals.
Summary Generated by Built In
Plan, prioritize, coordinate, and monitor activities in the department to ensure accurate, timely, and efficient service. Manage, train, and evaluate staff to achieve and maintain department standards. Develop and deliver programs that support business needs.

Develop and maintain strategic partnerships with various Line of Business (LOB) counterparts; provide business partners and key executives with customer perspective and facilitate timely responses to complex business challenges and opportunities

Recommend and implement procedural and systems changes to deliver quality service to internal and external customers

Lead projects for the division from inception to completion

Facilitate change in processes, procedures, and systems within the business unit

Develop and implement communication strategies that support the enterprise and the division’s Mission, Vision, Value, and Goals

Prioritize, assign, and distribute work to ensure responsibility is at the appropriate level and team members’ skills are developed to support business needs

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports

Knowledge of quality performance monitoring and improvement methods

Demonstrated ability to analyze work processes and implement changes

Excellent written and verbal communication skills

Strong organizational and project management skills

Proficient with word processing and spreadsheet applications

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $73,500.00 - $131,250.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran statusWe maintain a drug-free workplace and perform pre-employment substance abuse testing. 

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 


We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. 

Skills Required

  • Bachelor's degree in a related field or equivalent experience
  • At least 3 years of management experience, including hiring, training, work assignment, and direct-report performance management
  • Knowledge of quality performance monitoring and improvement methods
  • Ability to analyze work processes and implement changes
  • Excellent written and verbal communication skills
  • Strong organizational and project management skills
  • Proficiency with word processing and spreadsheet applications
  • High engagement in virtual environments, including maintaining camera presence during meetings, for remote or hybrid roles
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The Company
13,052 Employees
Year Founded: 1955

What We Do

VSP Vision Care is a not-for-profit organization founded in 1955, providing vision benefits, eye care insurance, eyewear, and lenses, and reinvesting in communities.

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