Manager - Operations (Trade Processing)

Posted 10 Days Ago
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Singapore, SGP
In-Office
Senior level
Fintech • Payments • Financial Services
The Role
Manage trade processing operations by overseeing trade-related transactions, ensuring compliance with regulations, and optimizing workflows while monitoring KPIs and team morale during migration.
Summary Generated by Built In

If you are looking to excel and make a difference, take a closer look at us…

Functional (job responsibilities)

  • Process trade-related transactions (such as import and export bills, issuance of SBLCs, Bankers’ Guarantees, etc.) accurately & timely, and ensure compliance with established SOPs, controls and regulations.
  • Monitor and ensure that trade transactions are processed within clients’ approved limits / facilities.
  • Review and check all documentation relating to trade finance conscientiously and accurately (i.e. ensure all transactions processed are properly recorded / authorized and required documentations are obtained for audit purposes).
  • Be the signing authority for transactions and advices (e.g. SWIFT, MEPS, payments etc.) and ensure that there is dual-approver control is in place.
  • Review daily/monthly trade finance exposure reports and ensure that all exceptions highlighted in the reports are addressed timely.
  • Perform reconciliation of outstanding Nostro items / suspense account.
  • Conduct due diligence checks for trade finance transactions.
  • Prepare routine and ad-hoc reports accurately and meet the submission deadlines.
  • Provide prompt response to queries from internal and external stakeholders
  • Ensure existing SOPs are current (to include amended and/or new work processes) including protocols and escalation process and matrix, reflect regulatory requirements, and are digestible for the offshore team.
  • Review and finalize the existing Service Level Agreement (SLA) between Singapore and Malaysia.
  • Streamline and improve current work process to achieve work efficiency and cost savings.
  • Identify gaps in Straight-Through Process (STP) for settlements to reduce manual intervention during and after the migration.
  • Maintain morale and productivity within the Singapore team during the transition period.
  • Monitor KPI and provide regular progress reports to Management on migration milestones and risk heat maps.
  • Ensure all data privacy and cross-border transfer requirements are met in accordance with Legal & Compliance.
  • Provide effective relief for the team members / manager in trade finance Team.
  • Backup for Remittance payment and Cash related activities.

Organizational (organizational responsibilities)

  • Carry out any other duties as directed by the Management from time to time.

Education/Qualification

  • Bachelor’s Degree or equivalent, preferably in Banking & Finance.

Experience

  • 8 to 10 years of relevant work experience, in Trade Operations/Settlements within a Corporate Bank or Investment Bank.
  • Proven track record in Operational Risk or Project Management, specifically involving offshoring or outsourcing migrations.
  • Deep technical knowledge of SWIFT, SAA and automated settlement workflows.
  • Strong understanding of MAS Outsourcing Guidelines.
  • Possess a good understanding of the banking landscape, banking products and processes.
  • Able to multi-task and drive desired outcomes with tight timelines.
  • Excellent communication skills with the ability to manage stakeholders across different geographic.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

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The Company
Kuala Lumpur, Wilayah Persekutuan
6,612 Employees
Year Founded: 1905

What We Do

Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services

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