Manager, Operations Support

At Wipfli, people count.
At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results.
We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.
People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.
Job Summary
Under the direction of the Sr. Operations Manager, or Partner, the Operations Manager is focused on providing support and leadership to assigned components of key value streams of the practice, project managing key operational improvement initiatives in accordance with firm policies and procedures and providing direction to centralized operations functions and business group operations.
Essential Responsibilities:

• Lead Consulting administrative and centralized operational functions.
• Performance coach administrative and operational personnel and support staff.
• Provide support, training, mentoring, and quality control of Consulting and Industry operational functions.
• Develop, sustain, enforce, review, approve, and provide quality control for assigned processes (e.g., purchasing, billing, expense management, knowledge management).
• Project manage and provide business analysis for improvement projects.
• Manage collaboration with key process such as business development, risk management, contracting, and score carding, etc.
• Review contracts and agreements as needed.
• Identify and initiate improvement opportunities.
• Integrate consulting processes into firm processes and support overall firm operational initiatives.
• Participate in strategic planning as needed.
• Coordinate M&A onboarding activities.

Required Qualifications:

• Two- or four-year degree desirable or substituted by prior relevant management experience.
• 8-12 years of experience; including five years in related areas of expertise.
• Prior managerial or supervisory experience.
• Project management experience.

Skills & Abilities:

• Ability to scope, plan, and budget for projects, while adeptly prioritizing and organizing work under pressure to meet budget and time deadlines.
• Ability to lead teams, deliver results, and manage multiple projects concurrently, while remaining agile in responding to unexpected events or changing priorities.
• Skilled in managing expectations, escalating effectively, and ensuring client satisfaction.
• Excellent Written, Verbal and Presentation skills with the ability to effectively communicate business concepts to a diverse audience of stakeholders at all levels.
• Advanced proficiency in Word, Excel, Outlook, and PowerPoint.
• Advanced knowledge of Data Analytics
• Ability to navigate through ambiguity and approach opportunities in a flexible and creative manner
• Advanced knowledge of understanding the consulting groups products and services

Benjamin Dzanic, from our recruiting team, will be guiding you through this process. Visit his LinkedIn page to connect!
#LI-REMOTE #LI-BD1
Additional Details:
Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [email protected]
Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay range for this role is $87,000 to $130,000, with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.
Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance.
Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location.
"Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.