Manager Operations Support

Company Description

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

Job Description

We have an exciting opportunity available for a Manager, Operations Support based out of our corporate office in Bloomington, MN.  This role will leveraging strong Quick Service Restaurant (QSR) in-store operations experience, leads and manages key Operations-related projects. Operates at both a strategic and a tactical level. Partners with colleagues and leaders in U.S. Operations, Concept Support Services, as well as other cross-functional stakeholders. This role is critical in driving efficiency, supporting franchisees, and collaborating with cross-functional teams to enhance operational performance.

Key Accountabilities Include:

Project Leadership:

Leveraging strong in-store QSR operations experience and understanding, effectively and independently oversee and execute operational projects within scope and budget, ensuring timely completion and alignment with business goals:

• Independently and effectively create and manage project plans, expectations, scope, and timelines, as well as key stakeholders, project milestones, decision makers, success metrics and communications. Ensure that all affected parties are informed and in support of the proposed plan.
• Serve as the first line of communication with the IDQ field teams on assigned projects and strategic initiatives.  Troubleshoot and recommend courses of action to resolve identified field-related issues.
• Demonstrate initiative and planning skills, by proactively identifying issues and potential project-related problems, bringing together appropriate decision makers, suggesting resolution options when appropriate, and ensuring that the right decisions are made.
• Analyze, develop, and track important company metrics against goals and providing timely and accurate reporting to company leaders.
• Work with Analytics team to monitor key metrics and provide insights to leadership on project outcomes and operational performance.
• Identify opportunities for process improvement and implement solutions that enhance efficiency and scalability

Other Duties as Needed:

• Training and communication:   Collaborate with appropriate colleagues to develop clear documentation, presentations, and training materials to support operational rollouts. 
• Respond to communications from customers and franchisees regarding operational issues in a timely manner. 
•  Special assignments and other duties as needed per the direction of Director or VP of CSS.

Qualifications

Education/Experience:

• Bachelor’s degree in Business or a related field, or equivalent combination of education and work experience.
• Minimum 5 years of in-store QSR operations experience required, as a store manager, business franchise manager, etc. Strong understanding of in-store restaurant operations derived from personal frontline experience.
• Minimum 3-5 years of experience successfully managing operations strategic initiatives and projects, including independently creating plans and managing stakeholders, scope and budget.
• Excellent written and verbal business communication skills.
• Demonstrated technical aptitude. Profiecient in Asana, Smartsheet, PowerPoint and MS Teams for workflow and communication.
• Strategic mindset: Ability to go beyond task execution and think critically about long term improvements
• Strong Communication and Collaboration:  Track record of working collaboratively and effectively with Franchisees, operations field teams and corporate leadership.
• Problem Solving Ability: Ability to navigate operational challenges and provide actionable solutions.

Preferred Qualifications

• Experience working in QSR multi-unit franchise operations or training.
• Certifications in project management is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.  You must be work authorized in the United States without the need for employer sponsorship.

Benefits

Our benefit package supports the well-being of our employees and their families.  Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!  To learn more about our great benefit offerings, Click Here.

Work Environment

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week.  Additional in office time may be required to support team/project needs.  Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Bloomington office.

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.

IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.