We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Business Unit: Signify Health
Location / Logistics: Open to residents in Indiana or close by. Some travel required.
Summary:
Are you a proven leader in healthcare administration ready to drive operational excellence and continuous improvement for a dynamic organization? We are looking for an experienced operations professional, particularly one with a background in managing large medical practices, clinical teams, or complex clinical operations, to join our team.
This role is critical to ensuring the seamless, compliant, and highly efficient delivery of our daily operations, directly contributing to our organizational objectives and market competitiveness.
Roles and Responsibilities
You will be the core driver of operational performance and quality, focusing on:
Strategic Resource Management: Lead and optimize staffing, scheduling, and workload distribution across operational teams to ensure efficient resource utilization and adequate coverage, primarily within a fast-paced clinical or medical environment.
Performance and Improvement: Analyze operational performance metrics and KPIs, identify opportunities for process improvement through workflow analysis, and implement effective, measurable changes in collaboration with cross-functional teams.
Quality and Compliance Leadership: Establish and enforce rigorous compliance guidelines and quality control processes, including implementing quality assurance programs to maintain the highest standards of operational integrity and quality.
Incident and Issue Resolution: Investigate operational incidents, address stakeholder concerns, and swiftly work with relevant teams to implement corrective actions, ensuring patient or client satisfaction and risk mitigation.
Culture of Excellence: Facilitate effective communication, foster a continuous improvement culture, encourage innovation, and oversee necessary training to ensure all team members are fully versed and compliant in their roles.
Basic Qualifications:
Education: Post-secondary/high school education or specialized training (e.g., technical/vocational programs)
5 or more years of professional work experience, with a strong preference for experience managing large-scale medical practices, clinical teams, or high-volume healthcare operations
Demonstrated excellence in Business Intelligence: Using data and metrics to analyze performance, forecast needs, and drive strategic recommendations
Execution & Delivery: Planning, prioritizing, and supporting complex operational initiatives to completion
Preferred Qualifications:
Problem Solving & Decision Making: Applying sound judgment to quickly resolve operational issues and manage critical incidents
Collaboration & Teamwork: Working effectively with diverse, cross-functional stakeholders
Growth Mindset: A commitment to continuous learning and developing both self and others
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $119,340.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
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What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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