Manager, Operations (Mentor Programs)

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Job Description Summary

The Manager of Operations (Mentor Programs) reports to the Senior Director of Industry Outreach & MWLBE Unit (IOMU) and is responsible for conducting comprehensive MWLBE utilization reviews to ensure that contractors and consultants comply with applicable MWLBE regulations, SCA guidelines, and contractual requirements. The role supports the oversight, assessment, and development of systems to identify risks and deficiencies and evaluate the effectiveness of SCA’s MWLBE programs and initiatives. Additionally, the Manager of Operations (Mentor Program) is responsible for coordinating and developing processes and procedures that govern the day-to-day operations of the Industry Outreach and MWLBE Diversity Programs, including the Mentor and Graduate Mentor Programs.

Job Description

Responsibilities include:

• Play a lead role in the management of people and/or processes and/or projects, contributing to the overall success of the division.
• Participate in day-to-day operations to resolve special managerial, operational, and administrative problems pertaining to policy and practice.
• Create and generate reports for use on a day-to-day basis, for use by senior management to address special operational issues, and for the use of senior management and others in the formulation of policy.
• Participate in the development and/or updating of policies and procedures for their area of responsibility, integrating best in class insights. 
• Serve as liaison for a variety of Departments, Divisions, and Units at the SCA.
• Plans, assigns, monitors, reviews and evaluates the work performed by assigned staff and makes recommendation regarding recruitment, hiring, promotion, reassignment and discipline.
• Perform related duties as assigned.

Division Specific Tasks

Industry Outreach & MWLBE

• Assists in the development, recommendation, and implementation of policies, procedures and participation goals for the SCA’s MWLBE programs relating to the procurement of contracts for goods, services, materials, professional services, and construction projects.
• Develops metrics for measuring the effectiveness of the Mentor and Graduate Mentor Program and strategies to improve the program.
• Participate in the creation and processing of Mentor and Graduate Mentor bid lists.
• Develop, coordinate and supervise training for Mentor and Graduate Mentor firms
• Review monthly evaluations completed on Mentor and Graduate Mentors and determine the technical assistance to be provided when an evaluation is below an acceptable level.
• Develops and implements strategic planning goals; ensures continuous review and improvement of the Supplier Diversity Program plans and operations regarding enterprise utilization.
• Provide technical assistance to firms in the Mentor and Graduate Mentor program to assist the business growth.
• Assist Project Officers where necessary to Mentor firms and complete projects.
• Participate and lead in the development of request for proposal, response to audit reports and development of any other reports necessary for the Industry Outreach and MWLBE Unit.
• Represent IOMU as a member of RFP selection committee.
• Represents the Authority at MWLBE networking and development related events; including set-up and logistics.
• Performs other related tasks and duties as assigned or required.

Minimum Qualifications:

• Baccalaureate degree.
• Six years of full time experience in project management, design, construction, operations, administration or a related field; four years must have been in a supervisory or management capacity; or a satisfactory combination of education and experience.

Preferred Qualifications:

• Baccalaureate degree plus six years of full time diverse experience in monitoring performance and compliance by contractors with labor laws and/or negotiating instruction contracts providing labor services and for promoting economic development for the inclusion of minority, women and local business enterprises; three years must have been in a supervisory or managerial capacity; or a satisfactory combination of education and experience.

Civil Service Classification: Competitive

Salary Range: $91,193–$130,000

Position Posted Until 11/06/2026

Education

Baccalaureate

Certifications (if required)

Work Experience

Six years of full time experience in project management, design, construction, operations, administration, architectural, or mechanical/plumbing estimation or a related field; four years must have been in a supervisory (supervision of subordinate employees) or management (manage a function, unit, or process) capacity; or a satisfactory combination of education and experience.

It is the policy of the New York City School Construction Authority (NYCSCA) to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizen status, physical or mental disability, race religion, creed, gender, sex, sexual orientation, gender identify and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, the NYCSCA will provide reasonable accommodations for qualified individuals with disabilities.

The New York City School Construction Authority participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:

https://www.e-verify.gov/employees