Manager, Operations - Logistics

Description

The Operations Manager directs the activities of a group of employees and their work environment. They develop the team and execute processes, meeting and exceeding team member and customer expectations. 

Pay & Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k + 4% Company Match
• Vacation, Sick Pay + Holidays
• Employee Assistance Program
• Monthly Team Lunches
• Wellness Program

The annual starting pay for this position is expected to be $80,000 to $90,000 per year. Exact compensation is based on skills, experience, education, and location.

Operations Manager Job Duties

• Collaborates with management team and the customer to create standard operating procedures (SOP) and directs execution.
• Monitors service failures through the Salesforce Incident Management tool and manages the corrective action process.
• Provides prompt and accurate information to the team to ensure all members are working to meet/exceed our customers' expectations.
• Directs positive change so that the Company's key objectives and business goals are met in an ever-changing marketplace.
• Ensures department is in compliance with wage and hour laws including approval of team member time cards, time off scheduling, and assigning appropriate and timely breaks.
• Provides coaching, training, and opportunities for growth to improve team member skills. Gives ongoing constructive feedback on performance and progress and holds timely discussions (1:1 meetings) and annual performance reviews.
• Is responsible for the team’s safety practices, takes immediate control of accident/near miss situations, mitigating risk and collecting evidence. 
• Conducts safety investigations, and drafts incident reports for executive review.
• Promotes organizational mission and goals and shows the way to achieve them. Creates a positive work environment where all team members are empowered and motivated to do their best.
• Manages and approves supplier invoices, identifies and applies charges effectively to customers, and completes timely and accurate monthly customer billing.
• Manages labor resources for each functional area; conducts activity based time studies to determine appropriate level of staffing
• Monitors operational performance, assesses the ability to meet quality and delivery requirements, tracks KPI metrics, and publishes results on a monthly basis.
• Analyzes receiving, inventory, and shipping to find bottlenecks and other issues; drives improvement initiatives as a result.
• Responds to customer non-conformances
• Documents work instructions and provides training to ensure compliance and accuracy.

Requirements

• Advanced use of computer systems and applications (MS Office, Salesforce, SAP, Highjump, Onpoint) as trained/required.
• Able to deliver quality results consistently and on schedule. Self-motivated and follows through on initiatives.
• Experience in delivering world class customer service skills through problem solving, rapport building, and effectively de-escalating high pressure conversations with patience and decorum.
• Leads with humility and respects others, promotes a culture of safety, trust and teamwork. Self-regulates emotions, displaying a calm demeanor.
• Communicates with clarity and confidence in customer, executive and team environments. Employs active listening and strong negotiation skills when necessary.
• Uses independent judgment and is able to identify problems, root-cause, and develop effective solutions. Generates new ideas to support change and creatively solves problems.  
• Manages priorities and sets productivity expectations. Ensures initiatives are fairly distributed and the team is set to successfully deliver on project objectives. Identifies and takes accountability for meeting KPIs.
• Effectively manages team performance through training, coaching, and feedback.
• Strong leadership and motivational skills in managing diverse teams. Able to delegate tasks and responsibilities, sets clear and impactful goals and holds team members accountable.
• Demonstrated experience with managing human, financial and operational resources resulting in optimization of resources. Strong analytical skills; makes decisions based on long-term payoffs or outcomes.

Education and Experience

• Bachelor's degree and minimum five years of warehouse and transportation experience with roles of increasing responsibility or equivalent industry experience is required.

Physical Requirements

The usual and customary methods of performing the job's essential functions require the following physical demands: operating a computer, remaining stationary for most of the shift, and occasionally moving about the workspace. The person in this position frequently exchanges information using email and other electronic communication methods and must be able to observe and report on communication received via phone and computer.

About Us: At Watchpoint, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company’s mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams’ professional and personal growth. Every member of our team is a critical component at Watchpoint. 

Watchpoint Logistics, Inc. is an equal opportunity employer.

Visit us at https://www.watchpointlogistics.com