Manager Operations - Local Shops

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Manage and improve local Local Shops operations through vendor management, optimising processes & best practices as well as developing a strong local operations team. Key focus is to drive operational efficency to support sales and growth locally.

What's on your plate?

• Accountable for local Local Shops operational performance including both commerical & operational KPI's.
• Work with Head of Local Shops to shape the strategy/plan to acheive targets, ensuring regular reviews and pre-prioritisation.
• Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities.
• Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives.
• Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights.
• Scope and deliver local initiatives to improve ops metrics quantified with data analysis.
• Drives the team to deliver consistent results & improvements across all Local Shops verticals.
• Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan.
• Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.
• Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working.
• Leads by example and provides indepth training to team.
• Drive team focus on objective and goals by buidling a cohesive team that drive results through maximium efficency.
• Share best practices, successful initiatives with our markets to support.

What did we order?

• 3 plus years operational experience in Grocery operations or food/tech business.
• Strong operational experience, local expertise desirable.
• Direct Line management experience.
• Ability to build relationships, motivate peers and manage upwards.
• Ability to build relationships, motivate peers and manage upwards.
• Strong collaborator with the ability to build relationships, influence and communicate effectively.
• Ability to manage upwards and influence regionally.
• Personable and empathic approach to ways of working.
• Present complexities in a simple and compelling way to stakeholders; problem, impact, root cause of problem (data) and resolution.