Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionWe are looking for an Operations Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.
- Manage and improve Local Shops operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams
- Accountable for Local Shops operational performance including both commercial & operational KPI's
- Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation
- Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities
- Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives
- Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights
- Scope and deliver local initiatives to improve ops metrics quantified with data analysis
- Drive the team to deliver consistent results & improvements across all Local Shops verticals
- Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan
- Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance
- Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working
- Lead by example and provides in depth training to team
- Drive team focus on objective and goals by building a cohesive team that drive results through maximum efficiency
- Share best practices, successful initiatives with our markets to support
- 3+ years of relevant operational experience, ideally in Grocery operations or within the Food/Tech industry
- High proficiency in data analysis is a must-have
- Demonstrated experience with cost control, warehouse operations, inventory management, and root cause analysis
- High-level stakeholder management experience with the ability to influence across functions
- Strong grasp of operational processes and procedures, with a passion for continuous improvement and compliance auditing
- Direct line management experience with a genuine ability to build relationships, motivate teams, and manage upwards effectively
- Commitment to leading by example and developing your team through in-depth training and mentorship
Skills Required
- 3+ years of relevant operational experience
- Experience in Grocery operations or within the Food/Tech industry
- High proficiency in data analysis
- Experience with cost control
- Experience with warehouse operations
- Experience with inventory management
- Experience with root cause analysis
- High-level stakeholder management and cross-functional influence
- Strong grasp of operational processes, continuous improvement and compliance auditing
- Direct line management experience and ability to build and motivate teams
- Commitment to training, mentorship, and leading by example
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
