Manager, Operations (Investor Communications)

WHO WE ARE

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers. 

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. 

AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards

• 2021 Most Innovative Companies - presented by Fast Company

• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE

We are looking for a highly skilled and motivated Manager, Operations (Investor Communications) to oversee the day-to-day operations and ensure smooth, efficient, and productive business workflows. The manager will play a key role in improving organizational processes in our Investor Communications area to maximize performance while also fostering a positive work environment. The ideal candidate combines strategic thinking with hands-on management experience.. 

Duties/Responsibilities

• Business Partnership: Monitor critical operations exceptions across Operations and Onboarding teams. Ensure that critical processes are identified and resolved efficiently and in a timely manner.

• Customer Support: Handle a wide range of customer inquiries and requests through email and phone, providing timely and accurate information to enhance client satisfaction. 

• Knowledge Expansion: Continuously acquire and update knowledge of FINRA and SEC regulations that apply to operational functions, ensuring strict compliance and operational integrity. 

• Process Improvement: Analyze current processes and systems, identify bottlenecks, and implement improvements that optimize workflow and resource utilization.

Education and/or Experience

• Bachelor’s degree (or equivalent work experience) required

• 6+ years in brokerage or financial services operations required.

• 2+ years of people leadership experience required.

• Experience in working with product and software engineering teams and end to end testing preferred

• FINRA SIE and Series 99 license(s) required

Required Skills/Abilities

• Proficiency in Microsoft Office, particularly Excel. Knowledge of SQL, HTML & data organization is highly desirable.

• Familiarity with FINRA and SEC guidelines affecting brokerage operations.

• Ability to think critically and utilize advanced problem-solving skills to address and resolve issues promptly. 

• Excellent verbal and written communication skills, capable of dealing with complex customer issues and engaging effectively with various stakeholders. 

• Self-motivated with the ability to operate independently while also being a cooperative and constructive team player. 

• Exceptional attention to detail and precision in executing tasks and projects. 

• Quick learner with the ability to adapt to new challenges and regulatory changes within a dynamic environment. 

Work Environment

• This job operates in a hybrid, office environment 3 days per week.

#operations #mid-senior #full-time #LI-JC1 #APEX

​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.