WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE’LL NEED
We are seeking a Manager, Ops Integration to represent the voice of Operations at our Global Success Center. This role will support and execute operational initiatives that improve the Guest experience and translate cross-functional plans into clear, practical restaurant procedures.
Strong project management skills and the ability to manage multiple priorities. This role will independently lead defined projects and cross-functional initiatives.
Partner with our internal Ops team and Brand Partners (franchisees) to communicate Ops procedure changes, gather feedback, and support adoption.
Prepare and present project updates, recommendations, and results to project teams, functional leaders, and other stakeholders.
Build effective working relationships and align project partners around shared objectives.
Work in a fast-paced, agile environment. Must be able to adjust priorities and support change implementation.
Spend time in our restaurants as needed to understand operational realities, validate solutions, and support execution.
This role is currently an individual contributor and is expected to influence through partnership and execution.
Ability to travel up to 25%
WHAT YOU’LL NEED
5+ years of progressive experience in restaurant, retail, or multi-unit operations
2+ years in a corporate operations, field leadership, or cross-functional project role
Experience working with franchisees or multi-unit operators preferred
Demonstrated experience managing defined cross-functional projects or workstreams through implementation
Comfort using operational data and KPIs to inform recommendations
Ability to identify process gaps and develop practical solutions
Ability to influence stakeholders and drive progress
Strong operational judgment, problem-solving, and communication skills
Adaptable, agile, and comfortable supporting change
Able to navigate and drive progress through ambiguity
Bachelor’s degree in business, Operations, Hospitality, or related field required
Relevant certification (e.g., PMP) preferred
WHO YOU ARE
No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.
You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.
You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.
You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.
You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.
BENEFITS
FLAVOR PERKS:
Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
FUN IS THE BEST FLAVOR:
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
Skills Required
- 5+ years of progressive experience in restaurant, retail, or multi-unit operations
- 2+ years of experience in corporate operations, field leadership, or a cross-functional project role
- Experience managing defined cross-functional projects or workstreams through implementation
- Experience working with franchisees or multi-unit operators
- Comfort using operational data and KPIs to inform recommendations
- Ability to identify process gaps and develop practical solutions
- Ability to influence stakeholders and drive progress
- Strong operational judgment, problem-solving, and communication skills
- Adaptability and comfort supporting change in an agile environment
- Ability to navigate and drive progress through ambiguity
- Bachelor's degree in business, Operations, Hospitality, or a related field
- Relevant certification, such as PMP
Wingstop Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wingstop and has not been reviewed or approved by Wingstop.
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Healthcare Strength — Corporate-owned locations and corporate roles include medical, dental, and vision coverage for eligible employees. Some franchise and management postings also note access to health insurance.
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Retirement Support — Managers and corporate roles can access a 401(k) and, in some cases, a team member stock purchase program. These options provide retirement savings pathways where offered.
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Wellbeing & Lifestyle Benefits — Wellbeing programming includes wellness events or reimbursements and 24/7 mental-health support for eligible employees. Restaurant roles commonly include a free shift meal and food discounts.
Wingstop Insights
What We Do
Sure, we’re The Wing Experts, but it’s our flavor that defines us. You taste it in our 12 signature sauces, you see it through our bold TV commercials, and you feel it when you walk through our doors. It’s what we like to call a flavor experience, and since the opening of our first restaurant in 1994 in Garland, Texas, it’s been our mission to Serve the World Flavor. Fast forward over 30 years and we’ve done just that. With more than 3000 locations globally, we’ve established ourselves as one of the fastest growing restaurant brands in the industry. Our fresh wings satisfy your hunger in a way nothing else can, and we’d like to think our workplace is just as unique as our made-from-scratch ranch dressing. We’ve got the opportunity you’ve been craving whether you’re looking for something at our restaurant support center in Dallas, or in the field supporting our team members in-restaurant. For people who demand flavor in everything from their food to their career, Wingstop is the answer. We’re a brand that can’t be duplicated, with a momentum that can’t be slowed – let us show you what Team Wing is all about! Visit www.wingstop.com/careers for more information and follow our page to stay updated with all things Wingstop.
