The Role
Manage end-to-end lifecycle of driver-facing self-help content across web and in-app platforms. Investigate ambiguous intake requests, coordinate multi-week approvals with compliance, governance, and legal, track overlapping deadlines, document copy changes, identify pilot risks, and standardize scalable templates to accelerate publication.
Summary Generated by Built In
Position Summary...As Manager, Operations for Enablement Content –an individual contributor role with no direct reports – you will direct the end-to-end lifecycle of driver-facing self-help content on web and in-app platforms. This high-urgency role requires an analytical, proactive problem solver to investigate ambiguous intake requests, identify correct program owners, and navigate complex, multi- week approvals across compliance, governance, and legal. You will actively protect the driver experience by anticipating pilot rollout risks, tracking overlapping deadlines, and keeping exceptionally detailed project records. It is a highly fast-paced, high-impact operations role requiring superior critical thinking, teamwork, proactivity, and self-motivation.
About the team:
On the Driver Experience team, we are dedicated to creating an intuitive, low-friction gig-driver experience that fosters trust and transparency. We view optimizable contact rates as defects, focusing on contact reduction by holistically analyzing driver journeys and collaborating directly with product and engineering. Functioning like a fast-paced startup, our specialized Enablement Content sub-team manages driver-facing self-help content across web and in-app platforms. We work cross-functionally to deliver high-quality, fully compliant support resources. We value collaborative mindsets, full-range product thinking, and operational excellence, empowering us to remain the low-cost delivery partner and platform of choice for gig-drivers everywhere.What you'll do...In this high-impact role, you will execute key operational and content management tasks:
What you'll bring...
To be successful in this fast-paced operations role, you should possess:
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
About the team:
On the Driver Experience team, we are dedicated to creating an intuitive, low-friction gig-driver experience that fosters trust and transparency. We view optimizable contact rates as defects, focusing on contact reduction by holistically analyzing driver journeys and collaborating directly with product and engineering. Functioning like a fast-paced startup, our specialized Enablement Content sub-team manages driver-facing self-help content across web and in-app platforms. We work cross-functionally to deliver high-quality, fully compliant support resources. We value collaborative mindsets, full-range product thinking, and operational excellence, empowering us to remain the low-cost delivery partner and platform of choice for gig-drivers everywhere.What you'll do...In this high-impact role, you will execute key operational and content management tasks:
- Investigate & Execute: Perform deep detective research to resolve incomplete requests and identify correct feature owners.
- Manage Lifecycles: Coordinate rigorous multi-week reviews across peers, product, compliance, governance, and legal to secure final publication approvals.
- Track & Record: Keep highly meticulous notes of copy modifications while tracking multiple complex, overlapping project deadlines.
- Identify Risks: Actively analyze pilot ramp-ups to spot downstream issues impacting driver experience or content schedules.
- Collaborate: Standardize scalable, compliant web templates to significantly accelerate speed to publication.
What you'll bring...
To be successful in this fast-paced operations role, you should possess:
- Experience: 4+ years authoring support documentation, knowledge base management, or CMS operations, plus 2+ years of project management.
- Urgency & Adaptability: High self-motivation to thrive amidst shifting priorities, last-minute requests, and extremely tight timelines.
- Detail & Note-taking: Meticulous note-taking, organization, and tracking skills to successfully manage long, complex approval schedules.
- Critical Thinking: Proactive mindset to anticipate pilot rollout impacts, driver friction points, and content gaps early.
- Collaboration: Superb written communication and cross-functional influence to drive alignment across compliance, legal, and product.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising AssociatesMasters: EconomicsProject Management - Project Management Professional - CertificationPrimary Location...802 Respect Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Skills Required
- 4+ years authoring support documentation, knowledge base management, or CMS operations
- 2+ years project management experience
- Bachelor's degree in Business Administration, Engineering, Operations, or related field OR 4 years' experience in operations, project management, or related area
- Meticulous note-taking, organization, and tracking skills
- Proactive critical thinking to anticipate pilot rollout impacts and content gaps
- Superb written communication and cross-functional influence to drive alignment across legal, compliance, and product
- Supervising associates
- Master's degree in Economics
- Project Management Professional (PMP) certification
Walmart Global Tech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Walmart Global Tech and has not been reviewed or approved by Walmart Global Tech.
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Strong & Reliable Incentives — Compensation packages typically include base pay, performance bonuses, and stock awards, with access to an employee stock purchase plan. Feedback suggests annual bonus structures and stock grants are a consistent part of total compensation in many roles.
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Retirement Support — Retirement offerings include a company 401(k) match and stock purchase options that support long‑term savings. Feedback suggests these programs are a notable strength within the overall package.
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Parental & Family Support — Family benefits feature paid parental leave and adoption assistance, alongside tax‑advantaged accounts for healthcare spending. Feedback suggests these supports contribute meaningfully to perceived total rewards value.
Walmart Global Tech Insights
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The Company
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
