The Role
Manages daily customer transport operations, account relationships, business reviews, escalations, and operational performance. Leads a team while remaining hands-on, delegates work, translates performance data into actions, coordinates responses during high-pressure situations, and builds team morale and culture. The role requires Dutch and English communication, strong customer relationship skills, analytical ability, and experience in dynamic operational environments. Logistics or supply chain experience and people management are preferred.
Summary Generated by Built In
sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century.
We are a growing team looking for a Manager Operations to join our Amsterdam office and be part of an international team keen to provide the highest level of service to our largest key customer. The role is based in Amsterdam and is 100% onsite.
WHAT YOU WILL DO …
Account & Commercial Ownership
• Consistently executing and overseeing daily business and following up the status of the customers’ transport operations.
• Establishing and pro-actively maintaining relationships with day-to-day contacts and management-level contacts, both inside and outside the organization.
• Gathering, analyzing, and preparing relevant information for business reviews, and being an active participant in them.
• Handling, and where needed, pushing back on operational, local management stakeholders in the interest of the account.
Team Leadership
• Stepping into hands-on operational work when the account or team needs it, while also managing direct reports. Taking up escalations that
• Keeping a strategic overview of the account and team, delegating task division to team members, and supporting them in building the most efficient processes.
• Keeping the team accountable for performance using data and translating that data into concrete actions.
• Turning sensitive or hectic situations into a clear plan on the fly and coordinating the team’s response in real time.
• Owning team morale and culture and uniting the team around a shared goal of growth and excellence.
WHAT WE ARE LOOKING FOR …
• Dutch language required, alongside English verbal and written communication skills. Any other languages are a plus.
• Bachelor’s degree preferred.
• 3-5 years of experience in dynamic operational environments, preferably with people management experience
• Logistics/supply chain industry experience is preferred, but a strong profile from outside the industry is very welcome.
• Proven ability to build and sustain strong customer relationships, including the confidence to push back on operational and local management stakeholders when the account’s interests require it.
• A true “player-coach” mindset, equally comfortable doing hands-on operational work and holding strategic, people-leadership responsibility for a team.
• Strong analytical skills: able to read account and team performance data and translate it into clear, actionable steps.
• Genuine investment in team culture and morale, with the drive to unite a team around shared goals of growth and excellence.
WHY CHOOSE SENNDER …
We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.
Dynamic Scale-Up sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.
Put Your Stamp on the Industry We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.
Employee Well-Being We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.
Your Growth, Rewarded We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!
Vibrant Workspaces Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.
We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe.
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Learn more about us on our career website.
Skills Required
- Dutch language proficiency
- English verbal and written communication skills
- 3-5 years of experience in dynamic operational environments
- Bachelor's degree
- People management experience
- Logistics or supply chain industry experience
- Ability to build and sustain strong customer relationships
- Ability to analyze performance data and translate it into actionable steps
- Player-coach mindset with hands-on operational and people-leadership capability
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The Company
What We Do
sennder – Europe’s #1 digital freight-forwarder platform for Full Truck Loads. sennder is a leading digital road freight forwarder in continental Europe, linking large commercial shippers with small freight carriers. With its in-house-developed platform, sennder provides a new level of automation, transparency and efficiency to the European €300 billion road freight market, which until now has been dependent on paper, phone and fax and characterized by multi-layer subcontracting. sennder’s digital connection to over 40,000 trucks allows for almost unlimited capacities, no matter what time of the day. sennder digitalizes the truckload-shipping ecosystem by providing mobile apps to drivers, fleet management tools to carrier managers and logistics management solutions to shippers. Real-time booking, a designated contact person always on hand, as well as precise live tracking, bring full transparency to any logistics supply chain. By integrating directly with the shippers’ Transport Management and Freight Management Systems via APIs and by cutting the multiple middle men, sennder increases efficiency and reduces cost for all stakeholders
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