Manager, Operations Compliance- Washington

Total Wine & More is seeking a Manager, Operations Compliance to join our HR Compliance team. This role will be based out of Seattle or Northern California, within proximity to our store locations and requires travel to the assigned region. This role will support field execution, audits, investigations, training, and partnership with store and regional leadership across Washington and California retail locations. This role requires expertise in Washington wage and hour requirements, meal and rest break rules, employee timekeeping, and the ability to apply California meal and rest break, timekeeping, and other compliance obligations for the California locations within scope. This role will partner closely with Store Operations, Human Resources, Payroll, Legal, and field leaders to support consistent execution of company policies and applicable federal, state, and local requirements. 

The Manager, Operations Compliance will proactively identify compliance risks, conduct audits and root cause analyses, evaluate trends, recommend corrective action, and help build scalable processes, reporting, and training that reinforce accountability and reduce organizational risk. 

As a member of the HR Compliance team, you will be expected to act with a high degree of integrity, discretion, and confidentiality while balancing business partnership with strong compliance judgment. This role will report to the Senior Manger, HR Compliance.

• Serve as a compliance partner and subject matter resource for assigned operational requirements, including wage and hour practices, meal and rest periods, timekeeping, workplace safety, and related company policies for the region within scope. 
• Develop, maintain, and improve HR compliance programs, tools, guidance, and governance documentation that support consistent execution across California locations. 
• Conduct compliance audits, investigations, data reviews, and root cause analyses; identify trends and recommend corrective actions that address gaps and mitigate risk. 
• Create compliance reporting, dashboards, risk assessments, and business updates that provide leaders with actionable insights into performance, trends, and emerging risks. 
• Partner with Store Operations, Human Resources, Legal, Payroll, and field leadership to support compliance readiness, resolve issues, and reinforce accountability. 
• Design and deliver practical compliance training and communications that help leaders understand requirements, apply company policies, and sustain compliant practices. 
• Travel periodically to California to conduct store visits, support audits, deliver training, observe operational practices, and partner directly with field leaders. 
• Lead HR Compliance initiatives and cross-functional projects that strengthen processes, improve documentation, and support measurable compliance outcomes. 
• Monitor applicable legislative, regulatory, and policy changes; translate requirements into practical recommendations, process improvements, and business-ready compliance solutions.

• Bachelor’s Degree or equivalent combination of education and experience. 
• 5-7 years of experience in HR compliance within a corporate setting, supporting labor compliance, retail operations compliance, workforce management, payroll compliance, investigations, auditing, or a related field. 
• Strong knowledge of Washington and California wage and hour requirements, meal and rest break rules, timekeeping practices, workplace safety requirements, and operational compliance controls; multi-state experience preferred. 
• Proven experience conducting audits or investigations, analyzing large (district/regional) employee populations, identifying trends, and translating findings into clear corrective action plans. 
• Proven experience developing reporting, dashboards, metrics, or executive-ready summaries that communicate risk, progress, and recommendations. 
• Strong analytical, investigative, documentation, and problem-solving skills with sound judgment and attention to detail. 
• Ability to influence, coach, and build credibility with leaders across multiple levels of the organization, including field and corporate partners. 
• Advanced proficiency in Excel and experience using workforce management, timekeeping, case management, or HR systems; Workday, Reflexis, or similar platforms preferred. 
• Ability to travel to the assigned region as business needs require, up to 70%.

• Paid Time Off (PTO) 
• Generous store discounts 
• Health care plans (medical, prescription, dental, vision) 
• 401(k), HSA, FSA, Pre-tax commuter benefits 
• Disability & life insurance coverage 
• Paid parental leave 
• Pet insurance 
• Critical illness and accident insurance 
• Discounted home and auto insurance 
• College tuition assistance 
• Career development & product training 
• Consumer classes 
• & More! 

We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program. To view our full career page, click here: https://careers.totalwine.com/!

Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.

Total Wine & More's job postings are intended to comply with Washington's Equal Pay and Opportunities Act. If you believe a job posting does not comply, notify us at [email protected].