Manager, Operations - CareLinx (Remote)

Job Description:

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:

The CareLinx Operations Manager ensures operational activities are strategically organized and focused on achievement of team and company goals.

Essential Job Functions:

• Responsible for interviewing and selection of key talent. Provide clear direction and accountability to a team of Care Advisors. Coach,  mentor, and engage colleagues to do their best work.
• Ensure that operations team members adhere to the scheduling needs of the business by working with workforce management on scheduling.
• Measure the effectiveness of all operational processes. Provide timely, accurate, and complete reports on the status of the operation.
• Develop, implement, and monitor relevant operational metrics and develop processes to quickly remedy service-level issues. 
• Collaborate with client success and sales on expected service delivery results and communication.
• Ensure operations are in compliance with local, state, and federal regulations and laws.
• Develop and implement short- and long-range plans that will enhance internal operating efficiency and bottom-line accountability. Inform and advise senior management regarding current trends, problems, and activities in senior care operations to facilitate informed decision making and strategic objective formulation. 
• Monitor and recommend operations dashboards with KPIs that support both short- and long-term decision making. 

Qualifications:

• Bachelor’s degree or equivalent operations management experience required
• 2 years proven success in an operations lead or supervisory role
• High proficiency in Microsoft products required, Outlook, Word and Excel
• Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines. Call center experience highly preferred.
• Detail oriented, with strong analytical skills and effective problem-solving skills
• Ability to handle confidential materials and information in a professional manner
• A plus if you’ve had experience with Lean Six Sigma methodologies

Specific Skills/ Attributes: 

• Comfortable presenting to a group in a remote or in person setting
• Occasional travel for in person meetings  <25%

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.