Manager, Operational Risk

This role will be responsible for owning the operational risk function across DDA, lending, and credit card, as well as future products. As the operational risk manager, you will be responsible for identifying existing and future operational risks, documentation of the risks, and working with relevant internal and external stakeholders to mitigate the risks. 

What You'll Do:

• Consult with all relevant stakeholders on new products and changes to existing products to understand existing risks and prioritize the appropriate response. 
• Responsible for monitoring and ensuring adherence to ORM risk policies and best practices, involving key stakeholders and Senior Management Committees.
• Own the oversight of the enterprise operational risk event reporting structure. Provide second line coverage to ensure events are being reported correctly and that they are being resolved appropriately. 
• Collaborates with subject matter experts and executive management to establish effective ORM governance.
• Develop an enterprise wide RCSA framework which will be utilized to measure and prioritize risks within the firm’s operations. 
• Development and standardization of operational risk reporting, inclusive of early detection of systemic issues and key risk indicators. 
• This role will have oversight responsibilities of the FBO reconciliation between Bluevine, our partner bank, and our processor. 
• In this role, you will be tasked with creating daily reporting to identify file delays for various types of money movement. 
• Maintain ownership and oversight of non-balance sheet account reconciliation strategy and partner with back office operations to ensure accurate and complete daily reconciliation. 
• Identifies opportunities for process improvements to enhance operational efficiency, while also providing ORM expertise and guidance in business project workstreams. Additionally, works with business units to improve risk management capabilities and minimize operational issues across the firm through risk assessments, recommendations, and education/training initiatives.
• Implement and execute ongoing operational issue identification, root cause analysis and assessment procedures, as assigned.

What We Look For:

• 5+ years of applicable experience in a risk, finance, or analytics role in the financial industry. 
• 3+ years of experience leading operational risk teams in financial services
• A strong understanding of operational risk and a demonstrated ability to effectively manage operational risk across an organization. 
• Experience in setting up and maintaining operational risk framework across an organization. Inclusive of a demonstrated ability to manage operational risk events across multiple departments and teams. 
• Experience using  excel, SQL, and dashboarding tools (Tableau, Looker, PowerBI) is a plus. 
• A strong working knowledge of the US payment network including, but not limited to, ACH, RDC, Wire, Debit Card, and Debit Card.
• A demonstrated ability to influence many stakeholders and drive change throughout an organization.
• Strong written and verbal communication skills and ability to provide clear and concise updates to senior leaders.
• Bachelor’s degree (Economics / Mathematics / Business / STEM) or relevant work experience in a financial institution 
• An understanding of banking regulations including Reg E, Reg CC, UDAAP, and Nacha requirements is a plus.