Manager, Operational Resilience

This Manager of Global Operational Risk & Resilience Oversight position reports directly to the AVP Operational Resilience Oversight. This position is part of the second line of defense independent oversight function and will partner with the first line of defense businesses to ensure that business continuity management framework and controls are integrated with and serve to strengthen its operational resilience approach, and all the standard and regulatory requirements are addressed.

Key Responsibilities:

• Support the development of the Operational Resilience methodology and other risk domains that are part of Resilience Risk including Business Continuity, Third Party, Incident and Crisis, and Disaster Recovery.

• Collaborate with stakeholders and lead engagement sessions to gather feedback, comments, and challenges, as well as providing a comprehensive and effective tracking mechanism to manage change.

• Provide oversight for resilience risk metrics, identify potential breaches, and recommend actions.

• Develop training materials, and facilitate trainings as necessary. 

• Promote a strong risk culture and oversee relevant risk culture assessment processes.

Required Qualifications:

• Minimum 3-5 years of experience in operational risk management, with strong experience and a well-understood connection with Crisis Management, Incident Management, Disaster Recovery, and Third Party Risk Management.

• Strong knowledge of operational processes, risks, and controls.

• Broad knowledge of financial services/insurance business and related products.

• High proficiency in MS Office products and data analytics tools is a plus.

• Amenable to work only on mid shifts and night shifts.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].