Warby Parker is on the lookout for a driven Manager of Operational Excellence to support our Supply Chain team in researching, developing, strategizing, and recommending world-class manufacturing/supply chain networks and processes. In conjunction with internal, cross-functional teams, you’ll execute plans that help us create consistently wonderful customer experiences. In this role, you’ll manage large projects to ensure high-quality products are delivered in record time and at the right cost. You’ll also help us operate more efficiently, ensuring we have the proper capacity, capabilities, and cost structure in our value chain. You’re no stranger to staying organized, creating detailed project plans, collaborating cross-functionally, and knowing just what it takes to keep things running on time and within budget. Our ideal candidate is a data-oriented individual who's confident leading complex strategic projects, no matter the size or scope. Sound like you? Read on!
What you’ll do:
- Ensure projects are delivering the agreed success criteria: on time, within budget, and meeting our compliance, quality and safety requirements
- Conduct product reviews and analyses, which may include data gathering from across various systems and sources, data manipulation and modeling, as well as evaluating proposed solutions
- Collaborate with internal and external stakeholders such as our Finance, Product Strategy, Brand Management, and Technology teams
- Compile and analyze all supply chain metrics including service, quality, costs, lead times, and safety
- Develop and lead DFM/DFA initiatives, including setting targets and standards
- Identify and communicate manufacturability and assembly concerns, and risks as needed
- Provide clear DFM/DFA design change recommendations
- Work with teams to identify trends, gaps, risks and opportunities for improvement
- Challenge status quo to be a force for change and continuous improvement
- Travel 10–15% of the time
Who you are:
- Backed by 5+ years of relevant project management experience
- The proud owner of a bachelor’s degree in business or supply chain
- Knowledgeable of upstream and downstream supply chain processes
- Ultra-organized, detail-oriented, and able to manage shifting priorities in a fast-paced environment
- A clear and effective communicator and collaborator who can drive and implement large-scale, high-visibility projects across departments
- A data-loving, resourceful individual with strong quantitative skills (a wizard at Microsoft Excel)
- Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Extra credit:
- Optical experience
- APICS certification
- Lean Six Sigma certification
In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.
For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.
For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.
Some benefits of working at Warby Parker for full-time employees:
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid sick leave1
- Paid Holidays1
- Vacation days per year1
- Retirement savings plan (401(k))
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
- And more (just ask!)
Some benefits of working at Warby Parker for part-time employees:
- Employee Assistance Program (EAP)
- Employee Stock Purchase Plan
- Free eyewear
- Paid sick leave2
- And more (just ask!)
Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.
1 WA only: Full-Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).
Skills Required
- 5+ years of relevant project management experience
- Bachelor's degree in business or supply chain
- Knowledge of upstream and downstream supply chain processes
- Strong quantitative skills and advanced Microsoft Excel ability
- Experience managing large, cross-functional projects to deliver on time and within budget
- Experience conducting product reviews, data gathering, manipulation, modeling, and analysis
- Ability to develop and lead DFM/DFA initiatives and provide design change recommendations
- Excellent communication, collaboration, and stakeholder management skills
- Highly organized and able to manage shifting priorities in a fast-paced environment
- Willingness to travel approximately 10-15% of the time
- Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
- Optical experience
- APICS certification
- Lean Six Sigma certification
Warby Parker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Warby Parker and has not been reviewed or approved by Warby Parker.
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Healthcare Strength — Full-time roles are eligible for medical, dental, vision, life, and disability insurance, with multiple snippets indicating day-one health coverage for full-time store employees. No-cost online therapy and an Employee Assistance Program add additional health and mental-health support beyond basic coverage.
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Retirement Support — A 401(k) with a company match is repeatedly described, with recent retail postings specifying a 4% match. Access to an ESPP and an equity incentive plan further strengthens long-term savings options for eligible employees.
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Wellbeing & Lifestyle Benefits — Paid time off, holiday pay, paid volunteer time, commuter benefits, and eyewear perks (free glasses and discounts) are positioned as meaningful add-ons to the overall package. Development-oriented perks like support toward optician certification also function as a practical, lifestyle-relevant benefit for certain roles.
Warby Parker Insights
What We Do
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal. Glasses, sunglasses, contacts, and eye exams—we’ve got your eyes covered. Shop prescription eyewear starting at $95 online or find a store near you at warbyparker.com Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. As of 2020, over eight million pairs have been distributed—and we’re only just getting started. Learn more at warbyparker.com/buy-a-pair-give-a-pair
