Manager, Operational Compliance Services

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. 

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

THIS ROLE

A leadership position responsible for managing a team of AML/KYC and FATCA professionals while ensuring operational excellence and regulatory compliance. This role oversees team performance, 
service delivery and resource allocation while maintaining high standards of technical accuracy.

WHAT YOU WILL DO

Core Responsibilities:

• Lead team performance and development
• Ensure service delivery excellence
• Manage client relationships
• Drive operational efficiency
• Monitor compliance standards
• Oversee resource allocation
• Direct process improvements
• Ensure regulatory compliance
• Manage team workload

Tasks:

• Manage team resources
• Conduct performance reviews
• Set team objectives
• Monitor deliverables
• Handle escalated matters
• Review complex cases
• Implement quality controls
• Manage departmental budgets
• Drive process improvements
• Oversee client satisfaction
• Direct team development
• Ensure regulatory standards
• Coordinate cross-functional efforts

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile 
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance 
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position) 
• Hybrid working arrangement: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day 

ABOUT YOU 

• Bachelor’s degree in Accounting, Finance, or a related field
• CPA or equivalent professional certification (preferred)
• Advanced certifications or training in specialized areas (e.g., IFRS, GAAP, Taxation) are an asset
• Minimum 6 years of relevant experience, 4 years of which are in corporate accounting
• Expertise in complex accounting matters including consolidation and foreign currency transactions
• Strong background in developing technical standards and process improvements
• Deep subject matter expertise in complex accounting areas, including consolidation, foreign currency transactions, and advanced revenue recognition scenarios
• Authority in reviewing and approving high-level accounting deliverables, ensuring accuracy and compliance with accounting standards
• Advanced knowledge of relevant accounting standards (e.g., IFRS, GAAP) and statutory requirements
• Ability to lead the development and implementation of technical standards, methodologies, and best practices
• Skilled in driving process innovation and efficiency within the accounting team
• Ability to provide authoritative guidance and resolve complex technical queries independently
• Excellent communication skills for liaising with internal stakeholders and addressing technical issues
• High attention to detail, with a focus on ensuring the accuracy of complex deliverables
• Problem-solving mindset, able to resolve complex accounting and technical challenges
• Ability to manage multiple priorities and meet deadlines while maintaining high-quality standards
• Collaborative, with a willingness to share knowledge and support team members in their professional development
• Constantly strives for continuous improvement, both personally and within the team
• Demonstrates a strong commitment to maintaining high technical standards and compliance requirement

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.