At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
Position is responsible for developing, coordinating, facilitating, and implementing policies, procedures, short-term goals, and long-term goals of non-clinical functions of the hospital system to ensure that resources are maximized and financial viability is maintained for the achievement of department and organizational objectives.Job DescriptionMinimum Qualifications
Education: Bachelors degree in Business, Healthcare, or related field or equivalent experience
Licenses/Certifications: (None)
Experience / Knowledge / Skills:
Must have ability to perform complex and diverse administrative duties that involve application of procedures, independent analysis, interpretation of data and demonstrate appropriate judgment.
Principal Accountabilities
Formulates and ensures customer satisfaction through ongoing performance initiatives with multidisciplinary teams.
Manages primary operational functions for one or more hospital support operations departments.
Supervises monthly financial and operational activities to ensure adequate staffing and scheduling; screens and selects staff, establishing appropriate level of compensation; addresses performance issues and takes corrective action as necessary; conducts performance reviews in a timely and effective manner.
Establishes credibility with employees, physicians, and management team members and outside business partners and customers.
Ensures safe care to patients, staffs and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.
What We Do
At Memorial Hermann, we are all about advancing health. Yours. It begins by redefining healthcare. Our 6,400 affiliated physicians and more than 26,000 employees practice evidence-based medicine with a relentless focus on quality, safety and exceptional service for all patients, consumers and Health Plan members. Our efforts continue to result in national awards and recognition, including for our nationally acclaimed Accountable Care Organization. With a focus on providing enhanced access to care, Memorial Hermann offers Virtual Clinic for digital access and has 300 care delivery sites conveniently located across the Greater Houston area, including our flagship hospital in the world-renowned Texas Medical Center, which serves as the teaching hospital for McGovern Medical School at UTHealth. We have proudly served this community for more than 110 years, and we contribute more than $588 million annually through school-based health centers and other community benefit programs. Because at Memorial Hermann, the health of our community is always at the center of what we do. Learn more about Memorial Hermann Health System.
