Manager - O2C and Financial Control.Finance

Job Purpose:

To lead and optimize the end-to-end order-to-cash (O2C) process ensuring effective credit risk management, sound financial control and alignment between commercial decision and customer risk profile. The role integrates credit governance, financial control and process engineering, providing a link between Finance, Commercial and Systems to ensure revenue integrity and operational efficiency.

Key Responsibilities:

1. Order-to-Cash (O2C) Process Ownership

   • Lead the end-to-end O2C cycle including credit approvals, billing adjustments and collections from customers.

   • Ensure efficient and controlled flow of transactions from customer onboarding to cash receipts. 

   • Drive improvements in cycle times, process efficiency and control effectiveness.

   • Review and provide input into pricing proposals, device financing and contract structures to ensure risk-adjusted returns and revenue quality.

2. Commercial Alignment & Customer Lifecycle Oversight

   • Partner with Commercial and Sales teams to align product offers and credit decisions with customer affordability and suitability of products.

   • Provide insights into product pricing, customer trends and drivers of churn and default.

   • Support risk-adjusted decision-making for pricing structures and product offering.

3. Credit Risk Management

   • Design and implement credit policies and risk frameworks aligned to business strategy and MTN Group standards.

   • Manage credit approval processes ensuring robust assessments of customer creditworthiness and appropriate alignment between products offered and customer profile.

   • Monitor and improve key working capital and credit metrics.

   • Oversee collections strategy and execution.

   • Provide oversight and governance over credit notes and write-offs.

   • Collaborate with Financial Accounting (R2R) and Revenue Assurance to ensure integrity of revenue and receivable reporting.

4. Transformation & Process Engineering

   • Drive continuous improvement initiatives across O2C.

   • Identify and implement automation opportunities, including workflow optimization and system enhancements.

   • Improve efficiency of credit approval processes, collection workflows and O2C reporting.

   • Develop dashboards and analytics for credit risk, AR performance and operational efficiency.

5. Cost Accounting & Assets-related controls

   • Support cost visibility within the O2C process (Cost-to-serve analytics and customer profitability insights).

   • Oversee fixed assets related to revenue operations, ensuring accurate capitalization, utilization and compliance with policies.

   • Promote a data-driven and digitally enabled finance function.

      

6. Team Leadership and Stakeholder Management:

   • Lead and develop a multidisciplinary team.

   • Act as a key business partner to Commercial teams, Technology, Revenue Assurance and Financial Accounting.

   • Develop team capabilities in credit analysis, commercial finance and data analytics.

   • Foster a culture of accountability, collaboration, and excellence within the team.

   • Provide financial insights and recommendations to the Senior Manager - Financial Operations, senior management, and MTN Group on business performance, risk management, and opportunities for improvement.

   • Collaborate with other departments to ensure alignment between financial goals and business strategies.

   • Support internal and external audit

   • Reduction in DSO

   • Improvement in AR ageing profile

   • Collection rate efficiency

   • Reduction in bad debts

   • Accuracy and appropriateness of credit notes and billing adjustments

   • Reduction in revenue leakage

   • Quality of credit decisions

   • Reduction in churn linked to credit/product mismatch

   • Reduction in O2C cycle time

   • Automation and process improvements achieved

   • Adherence to reporting timelines and accuracy of reporting

   • Compliance with policies and increase in control effectiveness

Key Performance Indicators

Working Capital & Credit

• Reduction in DSO

• Improvement in AR ageing profile

• Collection rate efficiency

• Reduction in bad debts

Revenue Control

• Accuracy and appropriateness of credit notes and billing adjustments

• Reduction in revenue leakage

• Quality of credit decisions

   

Commercial Effectiveness

• Reduction in churn linked to credit/product mismatch

   

Process Efficiency and Governance

• Reduction in O2C cycle time

• Automation and process improvements achieved

• Adherence to reporting timelines and accuracy of reporting

• Compliance with policies and increase in control effectiveness

• Education:

  • Bachelor’s degree in Accounting, Finance, Business Informatics, Information Systems, Engineering or a related field.

  • Relevant post-graduate qualification advantageous.

• Experience:

  • 3 - 5 years of experience within a telecom or large corporate environment. Managerial experience shall be an added advantage.

  • Experience in financial controls, credit management and financial transformation or process improvement.

  • Exposure to commercial or sales environment is essential.

Skills and Competencies:

• Change leadership mindset.

• Costing and financial analysis.

• Credit risk assessment and collections strategy.

• Understanding of telecom revenue flows and billing.

• Data analytics and reporting tools.

• Strong commercial acumen.

• Strong problem-solving capability.

• Strong leadership and team management abilities.

• High attention to detail and ability to work under tight deadlines.

• ERP systems knowledge.

• Excellent communication and interpersonal skills.

• High levels of integrity