Manager of NU Commons Engagement Initiatives and Operations

Compensation Range:

Position Summary

The Manager of NU Commons Engagement Initiatives and Operations provides operational leadership to the NU Commons, that bridges our strategic direction with effectively managing our daily operations. The NU Commons is a collaborative and community-driven environment that gives students access to our vibrant university community for connection and support. The Manager of NU Commons Engagement Initiatives and Operations oversees the operational and programmatic functions of the Commons guiding the development and implementation of Commons communities and initiatives, university wide engagement and resources that support schools, departments and individual community members. The Manager of NU Commons Engagement Initiatives and Operations partners and works collaboratively with leadership, schools and departments throughout the university to develop and maintain an accessible and vibrant university community life.

Essential Functions:

• Manages departmental operations and workflows ensuring essential support to our Commons communities, documentation and quality outcomes aligned with our strategic goals.
• Provides steward support and coaching and co-facilitates with the Commons Director the quarterly steward meetings
• Manages community launches and operational changes for schools and departments, including steward contracts and activity reporting and assessment.
• Maintains, develops and yearly updates Commons guides, checklists, and best-practice resources for schools, departments, and community members, ensuring all materials are accurate, accessible, and effective in supporting community development and engagement.
• Champions the university community forum stewardship and actively participates in university communities.
• Investigates and oversees the timely follow up of escalated flagged posts or engagement issues upholding our community promise and engagement guidelines.
• Leads the design and implementation of all Commons university wide engagement campaigns.
• Administers the Quarterly Commons Engagement Recognition Awards
• Stay current with NU student journey and university policy and procedure.
• Reasonable and consistent attendance to fulfill requirements of the position.
• Perform other job-related duties as assigned.

Supervisory Responsibilities: This position supervises the Commons Engagement Administrator role.

Requirements:

Education & Experience

• Minimum of four (4) years of experience in a student support/customer service role required.
• Bachelor’s degree from a regionally accredited university required.
• Master’s degree in Higher Education & Student Affairs, Organizational Leadership, Communications, Public Administration or related field, preferred.
• Knowledge of University platforms, resources, services.

Knowledge, Skills and Abilities

• Online community development experience
• Strong communication and rapport building skills (written and verbal).
• Detail oriented.
• Ability to work in an online, fast-paced environment independently.
• Excellent analytical, problem-solving skills.
• Skill in basic computer functions: email, Zoom, web-based technology, etc.
• Proficient with the Microsoft Office suite.

Competencies/Technical/Functional Skills:

• Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
• Actively seeks to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives. 
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes.  Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
• Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
• Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities.
• Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.

Location: Remote, USA

Travel: No travel required.

#LI-Remote

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.