Manager, Product Insights

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Region: Miami, FL

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our Consumer Insights team as a Manager, Product Insights based in Miami, FL. The Manager, Product Insights will be tasked with being the impartial voice of the consumer by providing actionable insights that help guide the product pipeline strategy. This position will be responsible for playing a leading role in the product research process (particularly the front-end innovation phases) and identifying opportunities for traffic growth by conducting research to assess and optimize product offerings through idea generation, concepts and thematics. The Manager should be a self-starter & have the ability to work independently & own most projects.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Responsible for playing a key role in designing and managing execution of Subway product innovation research - specifically sensory testing/CLTs, and consumer market test research studies (buyer reaction, operator, mystery shop, etc.). Manage the final analysis and present results to Director/team, Senior Leadership and cross-functional team members. Responsibility may also include being onsite at facility for CLTs.
• Oversee the development and implementation of custom consumer research for product/innovation (ie, screening, positioning, TUR, optimization, etc.). Manage relationships with vendors, support and design questionnaires/discussion guides, coordinate with brand/agency to secure stimulus, analyze and present results to Director/team. Responsibility may also include being travel for in-person qual.
• Develop strong, collaborative partnerships with internal teams and external partners (i.e. IPC). Act as liason with other cross-functional team members.
• Manage multiple teams of research vendors. Responsible for research vendor selection, quality control and report delivery (on time and at budget).
• Play a leading role in proactively identifying opportunities to use supplemental research through tools like the online community and social listening & trend platforms to support other ongoing product initiatives. Responsible for executing and analyzing results, sharing out with Director/team and Leadership.

Qualifications:

• Bachelor's degree and 4+ years of related experience in consumer insights or market research required.
• Prior sensory/product testing experience a plus.
• Food service/restaurant industry knowledge a plus.
• Ability to work independently in a fast-paced, cross-functional team environment; must juggle multiple projects at once and remain flexible as priorities may change based on business needs.
• Creativity in suggesting out-of-the-box research solutions that are best suited to solve business challenges.
• Ability to analyze large amounts of information and utilize multiple data sources to mine insights.
• Strong presentation and written communication skills required.
• Must be detail oriented.
• Consistently looks for opportunities to optimize research methods/solutions as well as pull in supplemental tools for added value.
• Strong problem-solving skills.
• Ability to identify and present viable solutions to research or business challenges that arise.
• Ability to manage workflow, train and act as mentor for junior level staff as needed.

What do we Offer?

• Insurance Plans (Medical/Life)
• Pension/401K/RSP (country specific)
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• And Many More

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/M/F/D/V

Other details

• Job Family Consumer Insights
• Pay Type Salary
• Employment Indicator Regular
• Required Education Bachelor's Degree

Apply Now