Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.
Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.
We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.
Position is located in Montpelier, Vermont, or Addison, Texas, with a relocation package offered.
Please note that we do not offer visa sponsorship for this position.
Role SummaryWe are seeking a dynamic, experienced, and passionate leader to join our Life New Business leadership team. This leadership position is responsible for leading and developing the Case Managers while driving strong operational performance and delivering exceptional service to our customers and distribution partners, responsible for individual business within Annuity Life New Business.
The Manager, New Business oversees production across multiple locations/sites, ensuring efficient, compliant, and high-quality service delivery. The ideal candidate is a collaborative leader with strong operational expertise, financial acumen, comfortable navigating complexity, using data to make informed decisions, coaching skills, and a passion for continuous improvement and exceptional customer service.
This position currently offers an onsite work schedule, with the expectation that you will be in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.
Essential Duties and Responsibilities
- Lead, mentor, and develop Case Managers across multiple site locations.
- Develop and implement team goals aligned with departmental and organizational objectives.
- Develop a deep understanding of how the business works and flows through the NLG ecosystem.
- Provide coaching, feedback, and development opportunities with a forward focused approach—building for the long-term success of the team and Company.
- Foster a culture aligned with National Life values.
- Oversee production activities while maintaining high quality customer service, quality, and compliance standards.
- Optimize workflows and implement process improvements.
- Monitor productivity and quality through audits and reporting.
- Partner with internal stakeholders to resolve complex issues.
- Collaborate with underwriting leadership on business needs, issue resolution, and opportunities for improved process and outcomes.
- Build and maintain effective working relationships with field leadership to understand business needs, communicate priorities, and support service delivery.
- Provide production updates and strategic insights to leadership.
- Respond to escalated customer and agent inquiries.
- Lead and participate in cross-functional projects and initiatives that support strategic objectives, operational improvements, and business priorities.
- All other duties as assigned.
- Provide timely coaching, feedback and development opportunities.
Minimum Qualifications
- Bachelor's degree in Business, Operations Management, or related field.
- Minimum 3 years of leadership experience.
- 3+ years of experience in Life, Annuity Operations, Financial Services, or related fields.
- Strong leadership, change management, financial acumen, analytical, organizational, and communication skills.
- Ability to drive continuous improvement.
- Ability to pass a background check.
Preferred Qualifications
- Experience leading multi-site operations.
- Experience implementing operational improvements.
- Advanced knowledge of annuity life new business operations.
- Experience using operational data, performance metrics, and business insights to identify trends and drive improvements.
AI Proficiency Expectations:
At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.
All applicants are expected to:
- Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
- Stay curious and open to new AI-enabled ways of working.
- Exercise sound judgment by reviewing and validating AI-generated content.
- Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life's AI guiding principles.
- Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention, and intellectual property.
- Additional Expectations for AI-Forward Roles
Core Competencies
Cultivates Innovation - Fosters innovation by taking calculated risks; Work cooperatively with others to produce innovative solutions.
Ensures Accountability - Holds self and others accountable to meet commitments and performance goals.
Directs Work - Provides direction, delegates, and removes obstacles to get work done.
Demonstrates Emotional Intelligence - Exhibits the ability to recognize, understand, and manage emotions and how emotions can influence others; Uses a combination of feedback and reflection to gain productive insight into personal strengths and opportunities.
Exhibits Critical and Creative Thinking - Engaging thinking skills that focus on logic and reasoning to make decisions (critical) and innovative solutions to solve problems (creative).
Leads Change - Facilitates change and transition at the individual and team level; Develops strategic goals for aligning with change.
Develops Talent - Builds team(s) equipped for the future by applying coaching techniques for developing team members to meet their professional/personal goals and the organizational goals; Listens and responds with empathy; Asks thought provoking questions.
Inspires Others - Motivates and influences others by creating an environment where teams can do their best work; Partners across the organization to achieve results.
- Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!
Base Pay Range. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.
Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.
National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.
Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.
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National Life Group
1 National Life Dr
Montpelier, VT 05604
Skills Required
- Bachelor's degree in a related field
- 5-10 years of leadership experience in the life and annuity industry
- Solid understanding of distribution, marketing, and operations
- Proven ability to build and develop high-performing teams and mentor future leaders
- Strong leadership/command skills
- Demonstrated effectiveness in collaborative, cross-functional environments
- Strong written and verbal communication skills
- Ability to pass a background check, which may include fingerprinting
- Ability to work onsite/hybrid with expectation of being in office four days per week
- Experience coaching escalation points and resolving complex partner issues
- Experience partnering with Underwriting, Quality/Audit, and Training to streamline operations
- Willingness to leverage approved AI tools responsibly and validate AI-generated content per company policy
National Life Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about National Life Group and has not been reviewed or approved by National Life Group.
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Wellbeing & Lifestyle Benefits — Onsite fitness centers, group exercise spaces, a wellness incentive program, and campus amenities like onsite dining and an employee garden create a robust lifestyle offering. These elements collectively signal meaningful investment in day‑to‑day wellbeing resources.
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Healthcare Strength — Multiple medical plan options are complemented by onsite therapists at main campuses, an EAP, and mindfulness tools. Recognition for workplace mental health underscores accessible support for emotional and psychological needs.
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Leave & Time Off Breadth — Paid time off and a dedicated bank of paid volunteer hours are positioned as core parts of the package. Emphasis on community time reinforces the breadth of time‑away programs beyond standard vacation and holidays.
National Life Group Insights
What We Do
At National Life, our story is simple: for over 176 years we’ve worked hard to deliver on our promises to millions of people with our vision of providing peace of mind in times of need. It’s our cause, stemming from a deep passion to live our values to do good, be good and make good, every day. Learn more at nationallife.com. National Life Group® is a trade name of *National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA (FINRA.org) SIPC (SIPC.org), is a Broker/Dealer and Registered Investment Adviser. All companies referenced are affiliated. https://www.nationallife.com/Contact TC141190(0424)3
