Manager, New Business Administration

Company: CLIC
Department: Individual Insurance and Wealth Management
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

The Manager, New Business Administration manages the unit operations and budget and provides leadership and guidance to staff. This position plays a key role in establishing and maintaining critical relationships within multiple distribution channels. The role provides expertise and advice on new policies related to a wide variety of products and is key in ensuring the new business lifecycle is efficient and aligned with industry standards.

• Establishes and maintains critical relationships within multiple distribution channels such as advisors, credit unions, employers, TPAs, MGA’s and Edge Benefits supporting a wide variety of clients & members
• Participates in the development and implementation of best practices
• Recommends enhancement to systems to improve productivity and quality of work
• Recruits and selects staff members by conducting workforce and succession planning, developing role descriptions, and posting and interviewing
• Facilitates employee development through orienting new employees, assessing and addressing training needs, enhancing development to build bench strength for the unit, and coaching on career management
• Manages performance through the ELEVATE program, including the planning, assessing, and review phases and ensuring understanding of job and performance expectations, taking steps to remove barriers to success, facilitating empowerment, encouraging accountability and providing appropriate rewards and recognition
• Participates in planning activities such as providing input into strategic plans, developing unit plans, identifying priorities and scope of activities for unit operations, designing/modifying work structures to meet business needs, and researching and planning high-level operational efficiencies
• Ensures appropriate policies, procedures, standards, and guidelines are in place for area of responsibility, and monitors compliance with corporate policies
• Monitors workflow, allocating resources and auditing completion and quality, identifying and implementing opportunities for process efficiencies (i.e. continuous improvement) and filling in for staff on unit tasks, when necessary
• Resolves escalated issues and makes informed decisions, providing guidance to others to enable them to handle in future

• You have completion of post-secondary education with 5-7 years of progressively responsible experience in organizational effectiveness and management within the client service environment/insurance industry
• You have knowledge and credibility in administrative processing and best practices
• You have experience in leading a team and managing their day-to-day activities
• You have a proven track record of supervising, leading, coaching, and developing a team of service focused employees

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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Expected salary range $91,058 - $141,058+​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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