Manager of Mobile and Messaging Systems

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary
 

Manager of Mobile and Messaging Systems is a technology leader responsible for managing a set of MUFG mobile and online messaging systems that provide corporate customers with a mobile banking channel and engage customer with online messaging services. In this role, the leader drives the end-to-end continuous system development, and the ecosystem transformation while meeting the bank’s risk requirements and ecosystem resilience. This individual also functions as point of contact for the responsible applications to strategize their roadmap with product managers in the business unit, design the forward-looking architecture with enterprise architecture organization, and lead the teams to implement the solutions with supporting organizations.

As MUFG strives to become the most trusted financial institution, our leaders are the pillars of the trust. The integrity of this leader and the ability to execute the bank’s policy and procedures are vital to be successful in this position. This senior vice president reports to the Head of Transaction Banking Technology and supervises individuals and sub-teams of both onshore and offshore staff. This role will require people’s management skills to effectively manage a large team and demands technical savviness to ensure the solutions are sound and fit the expectations of all the bank’s stakeholders. As communication is vital to the successful delivery of technology solutions, this leader is highly desired to be a superb communicator.

In addition, this manager is responsible for overseeing multiple small to medium size projects, and hands-on leading large, complicated, or sensitive IT projects. It’s highly desired for this manager to be an expert in SDLC process, with strong experience in both waterfall and Agile methodology. As part of our mission to continue pursuing effectiveness and efficiency in our execution, this leader must be mindful of delivery capacity and skillful in resource leveling and forecasting.

Key Responsibilities:

• Manage and coach staff with clear roles and responsibilities, set expectations and priorities for teams and individuals.
• Partner with stakeholders to set the expectations and execute defined strategies.
• Follow the bank’s policy and procedures and ensure the entire team adheres to the standards and demonstrate everyone’s integrity.
• Defined system roadmap with other stakeholder and steward the systems toward target state by leading the team to achieve.
• Function as technology owner of the systems, and with team’s support and SME assistance, respond to internal and external requests and changes.
• Produce accurate budgetary request when new initiative at horizon and assess appropriate resource level to meet delivery demand.
• Monitor and track the progress of team initiatives and activities and bring corrective actions in place to course correct.
• Manage integrated customer facing, online, multi-channel applications to align various client segments with excellent user experience.
• Drive overall system integrated requirements and manage the entire development process.
• Guard technology solutions to meet technology standards and security requirements.
• Function as SME for the current mobile, messaging platforms along with integration services for Transaction Banking products.
• Coordinate with infrastructure to seamlessly interact with other bank ecosystems such as payment, reporting and client deliveries.
• Partner with client delivery team to ensure client migration and onboarding are seamless and successful.
• Manage vendor technology solutions and relationships.
• Highly focused on system vulnerability and risk, drive through system remediation to achieve safety and soundness.

Qualifications:

• Bachelor’s degree in computer science, or relevant technology field with 10+ years of application architecture, development experience.
• Candidate must have 5+ years of managerial experience with staff reporting into, and hiring, firing experience.
• Strong command of oral and written communications skills.
• Strong conflict resolution and interpersonal skills.
• Strong problem solving, critical thinking, and decision-making capabilities.
• Strong project management skills, including organizational, planning, time management, prioritization, and escalation.
• Proven track record in managing large scale new product launches and managing 3rd party vendors.
• Deep mobile banking and online messaging knowledge with specific experience in developing and managing treasury management products online, file transmission, and mobile banking.
• Deep knowledge with Salesforce and online chat inner functions.
• Deep knowledge in financial industrial initiatives as ISO 20022, and industry standards such as BAI, SWIFT, ISO 20022, Real Time Payments, and NACHA.
• Good knowledge of object-oriented analysis and design using common design patterns.
• 10 years of hands-on software development experience especially Java development of Microservices, UNIX/Shell scripting and preferred in AIX/Linux/VM/AWS environment.
• Experienced with designing and developing applications using J2EE platforms with WebSphere, JBOSS, WebLogic, Kubernetes deployment environment.
• Good knowledge of web applications development using at least one popular web framework (JSF, Spring MVC, Angular JS, JQuery) and Spring Framework.
• Experienced with HTML5, CSS, JavaScript, and mainstream front-end frameworks (Angular 9+, React) and Iona.
• Experienced with API Development using REST/SOAP and integration by IBM MQ, JMS.
• Proficiency in the general areas: Jenkins, BitBucket, and Github, ArgoCD, and Tekton pipeline
• Experienced with the CI/CD pipeline process, Kafka, AWS is a plus.
• Ability to be on call 24 hours.
• Knowledge of billing systems, or operational datastore is a definite a plus but not required.

The typical base pay range for this role is between $145K - $182K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.