Manager (MO) Data Services Group

About Capco,

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivaled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco's cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

We are experts in Banking, Capital Markets, Wealth and Asset Management. We specialise in Digital Transformation, Data Management & Data Analytics, Business & Finance Transformation engagements, and IT transformation and Change programs.

We are committed to growing our business and hiring the best talent in the market. Our focus is on maintaining our agile and entrepreneurial culture.

Overall Summary of the Job:

Margin Specialist Clearing Operations. Support margin settlements with clients for both Futures and OTC Clearing.

Primary Responsibilities/Essential Functions:

Leadership & Teamwork

• Completion of Data Services requests which include client and product data, system configuration, maintenance and issue resolution of client reporting portals.
• Assist Management to create a strong team environment where skills, knowledge and best practices are openly shared to achieve individual, team and business goals.
• Lead innovation and change within the team and promote a positive environment where team members proactively provide/suggest/enhance improvements in process workflows.
• Provide support to Management for any ad-hoc projects or any work involving collation, analysis, forecasting and budgeting relating to Operational data.
• Build a strong control culture to prevent any operational losses by establishing forums and methods to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
• Provide excellent customer service to all stakeholders and Management consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
• Understand the processes functions and objectives across Business Areas to be able to custom design reporting or solutions for respective processes. 

 Risk & Control

• Ensure all processes under DSG are adequately controlled. This may be by system enforced dual controls or by relevant 4-eye checks
• Embed risk and control principles for team members in daily processes under the control of DSG
• Provide Managerial supervision of reconciliation work flow.
• Ensure adherence to SLA by use of appropriate daily and weekly checklists
• Lead the DMI updates and control call from DSG perspective
• Effectively manage the implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• Manage contingency planning for the DSG in conjunction with the wider Clearing Team
• Understand and adhere to both the letter and the spirit of all laws, regulations and regulatory guidance that apply to the role, promptly reporting any breaches in accordance with local procedures.
• Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks.
• Ensure adherence to applicable Global, regional and country standards and policies (including GSM, FIMs, and BIMs)

Monitor Costs

• Provide feedback on bottlenecks, dependencies in order to increase process efficiency and possible saves
• Work closely with IT / Change team to deliver process improvement projects on time and within budget
• Influence team members on decision making that helps improve productivity or quality of work

 Business Impact

• Monitor and co-ordinate changes that impact the process i.e. CALSTAT changes, New System implementations, Platform upgrades, other upstream system changes, etc. Drive the initiative internally and provide regular update to management
• Understand and react to any changes that impacts BAU activities (chasers, escalation, reporting, compliance, audit, etc)

 Seamless Client Services

• Actively participate in 360 feedback, working group activities, BAU meeting and appropriate forums
• Manage complaints from Business Partners and deliver satisfactory solutions by working closely with team/management
• Proactively identify and escalate potential problem situations to provide customer satisfaction. Appropriate measures to be taken to improve quality and prevent recurrence.
• Establish and maintain excellent working relationships across departments

SKILLS/EXPERIENCE REQUIRED

• In-depth knowledge and understanding of the Ransys, XTP, Clearing Calypso and Futures Direct platforms.
• Strong understanding of Clearing reconciliation processing and reporting.
• 5+ years tenure within an Investment Banking Operations environment with exposure to Static data set up and control functions is essential.
• Strong written and verbal communication skills