Sales Manager, Mid-Market Account Management

About the Role

Attentive is looking for a highly motivated and experienced Manager for our Mid Market and SMB Account Management team. You will lead a team that drives customer growth, by owning the end-to-end sales cycle and adoption of our new products (Email, AI) for our SMB and Mid-Market customers. You will also play a critical role in coaching our Account Managers on developing processes, and analyzing metrics to drive key decision-making within our Account Management organization (working with your counterparts on Enterprise, Strategic, and the VP of AM).

What You’ll Accomplish

• Grow and inspire a high-performing Account Management team, providing coaching, guidance, and support to ensure the team meets or exceeds performance targets
• Drive strategic revenue growth and development through the lens of new products within existing MM and SMB customers to align Attentive and customers’ strategies and goals
• Collaborate with Sales and Client Strategy teams to ensure a cohesive customer experience, working to identify opportunities for upselling and cross-selling our solutions, renewals, as well as driving adoption and usage of our products
• Identify, enable, & coach reps on core competencies of the role; work with Enablement to fill your teams’ knowledge gaps as they arise
• Build and maintain a deep understanding of the competitive landscape, market trends, and customer needs to inform product and sales strategies
• Partner with Product and Engineering to advocate for customer needs and drive product enhancements and improvements

Your Expertise

• 5+ years of experience in account management, customer success, or a related field, with a track record of delivering exceptional results in a B2B SAAS environment
• Experience leading and managing a high-performing team, including setting performance targets, coaching, and developing talent
• Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive outcomes
• Excellent communication, interpersonal, negotiation, and leadership skills
• Record of meeting or exceeding sales quotas
• Entrepreneurial mindset and a willingness to take ownership and drive results in a fast-paced, rapidly evolving environment

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $125,000 - $150,000 annually + bonus/commission + equity + benefits

- Equity is a substantial part of the total compensation package

- Our salary ranges are determined by role, level and location

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