Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The Practice Manager ensures engagement scope, quality, and risk are actively managed through disciplined delivery leadership, factbased visibility, and timely escalation. While not responsible for handson engineering on every engagement, the role requires sufficient technical depth to scope work accurately, review deliverables critically, and intervene when delivery or client expectations are at risk.
The Practice Manager directly manages technical professionals and is accountable for delivery performance, utilization, and operational discipline across active engagements. The role owns the delivery operating rhythm for Microsoft Security services, including resource allocation, engagement health visibility, and clear communication with internal stakeholders and clients, ensuring services deliver measurable business value and meet SHI Services delivery standards.
Role Description
Team Management
Directly manage a team of Microsoft Security engineers and consultants, including workload assignment, scheduling, performance reviews, and career development
Conduct regular 1:1s and provide structured, actionable feedback to each team member
Build individual development plans tied to both certification targets and consulting skill growth
Manage team capacity across active engagements and pipeline, flagging resource constraints before they become delivery problems
Own onboarding for new team hires and set clear expectations from day one
Build a team culture grounded in technical excellence, client accountability, and continuous improvement
Engagement Delivery
Own delivery quality across all active client engagements the team is running
Review statements of work, project plans, and key deliverables before they go to clients
Serve as the primary escalation point when engagements hit scope, timeline, or technical complexity issues
Ensure engagements are scoped correctly at intake and that the team has what it needs to execute
Conduct delivery retrospectives and feed lessons learned back into practice standards and tooling
Coordinate with project management and sales on engagement health, timeline changes, and expansion opportunities
Client Engagement
Serve as the senior point of contact for client stakeholders during active engagements
Lead kickoff calls, status reviews, and executive briefings where the engagement warrants it
Translate client business context and constraints into clear direction for the engineering team
Identify expansion opportunities within existing accounts and communicate them to practice leadership and sales
Maintain strong working relationships with client security and IT leadership throughout the engagement lifecycle
Technical Oversight
Maintain deep enough working knowledge across the Microsoft Security stack to review engineer work critically and credibly
Approve architectural recommendations, solution designs, and configuration guidance before they reach clients
Coach engineers through technically complex scenarios and serve as an escalation resource on hard problems
Stay current on Microsoft Security product updates, roadmap changes, and licensing shifts that affect how the team scopes and delivers work
Evaluate opportunities to improve delivery tooling, reusable IP, and internal accelerators
Practice Development
Contribute to internal IP development including delivery frameworks, scoping tools, engagement templates, and runbooks
Support pre-sales activities including scoping calls, solution reviews, and effort estimation
Provide input on practice service offerings, packaging, and pricing based on what you see in delivery
Represent the delivery perspective in practice leadership discussions about headcount, capability gaps, and growth priorities
Behaviors and Competencies
Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.
Business Acumen: Can develop and execute business plans to drive growth and profitability.
Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs.
Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
Conflict Resolution: Can resolve complex conflicts and negotiate win-win outcomes.
Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty.
Relationship Building: Can take ownership of complex team initiatives, collaborate with diverse groups, and drive results through effective relationship management.
Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.
Skill Level Requirements
Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment. - Expert
Proven ability to develop, launch, and manage effective human resources programs that meet organizational objectives and enhance employee engagement and productivity. - Expert
Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth. - Expert
Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision-making and drive sustainable growth. - Expert
Experience in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues. - Expert
Other Requirements
5+ years working in Microsoft Security, IT security consulting, or managed security services
2+ years in a team lead, delivery manager, or first-line people management role
Demonstrated experience overseeing technical consulting or engineering delivery across multiple concurrent client engagements
Background working directly with enterprise clients in a consulting or professional services capacity
Ability to travel 20% and flexible hours may be required for critical business escalations.
Technical Depth
Working knowledge across MDE, MDO, MDI, MDCA, EIDP, Microsoft Sentinel, MDC, and Security Copilot
Ability to review and provide substantive feedback on solution designs, architectural recommendations, and technical deliverables
Familiarity with Microsoft 365 E5 Security licensing and how the Defender suite integrates across the unified security portal and Microsoft Sentinel
Understanding of identity, endpoint, cloud, email, and SaaS threat vectors in enterprise environments
Certifications (Required or Expected Within 12 Months)
SC-200: Microsoft Security Operations Analyst
SC-300: Microsoft Identity and Access Administrator
SC-100: Microsoft Cybersecurity Architect (preferred)
Leadership and Communication
Proven ability to manage and develop a small technical team in a professional services environment
Strong written and verbal communication, including the ability to lead executive-level client conversations
Comfortable running kickoff calls, delivery reviews, and escalation discussions with client stakeholders independently
Ability to translate technical complexity into clear, business-relevant language without losing accuracy
The estimated annual pay range for this position is $180,000 - $225,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Top Skills
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
.png){kind=logo}
