Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
Ingram Micro: Empowering Microsoft Cloud Growth
Ingram Micro supports businesses in increasing their Microsoft Cloud revenue through innovative programs and services, including the Microsoft Cloud Solution Provider (CSP) program, exclusive promotions, dedicated Microsoft experts, and valuable resources. With expertise in cloud migration, deployment, and managed services, we empower partners to optimize their Microsoft Cloud operations and achieve business success.
About the Team
The Ingram Micro - Microsoft Cloud team operates as a specialized unit within the sales organization, leveraging strong relationships to drive business growth and enhance customer satisfaction. This team is fully dedicated to Microsoft Cloud solutions.
About the Role:
As a Manager, you will lead a dynamic team of 10-12 Customer Experience Representatives. In this role, you’ll play a key part in fostering excellence, nurturing growth, and driving the success of our Microsoft Cloud initiatives.
Qualifications:
- Previous experience with recurring revenue models, such as subscription-based services, is highly desirable.
- Management experience in a call center or collections department is also considered valuable.
- Familiarity with Microsoft Cloud solutions or cloud services is preferred but not required.
Key Soft Skills We Value:
- Empathy for customers and team members.
- Exceptional organizational abilities.
- High energy and enthusiasm to motivate the team.
- Creativity in problem-solving and driving innovation.
Work Arrangement:
This is a hybrid position, requiring three days on-site each week.
Education/Experience:
Requires a four year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 4 years of position specific experience and 2 years of supervisory experience or 4 years of leadership experience. Microsoft Cloud or Cloud experience preferred, but not required.
#LI-JH1
The typical base pay range for this role across the U.S. is USD $74,400.00 - $119,100.00 per year.The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Similar Jobs
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
