By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job DescriptionThe Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-driven capabilities, we are improving the lives of millions of patients around the world.
Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.
In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda’s ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators’ journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
About the role:
As a Manager, Microsoft 365 Platform Operations, you will lead the operational management, governance, reliability, and continuous improvement of Takeda’s Microsoft 365 collaboration and productivity platforms.
You will oversee services including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID, and Microsoft Purview. The role combines people leadership, service ownership, incident management, security governance, automation, and strategic platform transformation.
How you will contribute:
- Lead operational support and service delivery for Microsoft 365 collaboration, messaging, and productivity platforms.
- Ensure platform availability, performance, reliability, and operational stability through monitoring and governance.
- Manage maintenance, enhancements, upgrades, service transitions, and technical debt reduction.
- Lead major incident response, service restoration, root cause analysis, and corrective actions.
- Establish operational standards and support processes to reduce recurring incidents.
- Oversee mail flow, mailbox governance, Teams administration, information protection, and collaboration controls.
- Manage tenant-wide changes while minimizing business disruption.
- Partner with security, compliance, and infrastructure teams on retention, access management, information protection, identity governance, and audit controls.
- Assess operational risks and ensure compliance with corporate policies and regulatory requirements.
- Identify opportunities for automation, self-service, scripting, and AI-enabled operations.
- Use service performance data and operational metrics to drive continuous improvement.
- Manage vendor relationships, SLAs, operational KPIs, and service quality.
- Lead and mentor Microsoft 365 engineers and platform specialists.
- Set team priorities and standards while supporting coaching, development, and a culture of ownership and innovation.
- Collaborate with infrastructure, security, digital workplace, and business stakeholders on strategic initiatives.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
- 8+ years of experience supporting enterprise collaboration and productivity platforms.
- 3+ years of experience leading technical operations or platform engineering teams.
- Advanced expertise in Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Purview.
- Strong knowledge of identity and access management, security, compliance, and governance controls.
- Experience leading major incident management and service restoration.
- Strong understanding of ITIL Incident, Problem, Change, and Service Level Management.
- Experience managing enterprise vendors and service providers.
- Excellent leadership, stakeholder management, and communication skills.
- Proficiency in English, both verbal and written, is a must.
- Microsoft 365 Enterprise Administrator Expert, Microsoft Security, Compliance, Identity, or ITIL certification.
- Experience with PowerShell, automation frameworks, and cloud operations.
- Experience implementing AI-enabled operational improvements and platform automation.
You will establish priorities, manage operational goals, and ensure delivery against service commitments. You will balance strategic initiatives with operational excellence while delivering reliable, secure, and scalable collaboration services.
Success will be measured through service reliability, operational efficiency, stakeholder satisfaction, risk reduction, team development, and successful delivery of strategic platform initiatives.
What Takeda’s ICC Can Offer You
At Takeda, you take the lead on building and shaping your own career.
Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
Competitive Salary + Performance Annual Bonus
Monthly Supermarket and Food Vouchers
Flexible Working Schemes
Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision
Additional Time Off
Diversity, Equity, and Inclusion Programs
Work Location: Mexico City – Santa Fe.
Hybrid model with a minimum in-office requirement of at least 10 (ten) days per month.
If you have further inquiries on the ICC Mexico City or this role, follow us on LinkedIn, and look up for our upcoming online events where we will elaborate on open roles and host Q&A sessions.
LocationsMEX - Santa FeWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull timeSkills Required
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience
- 8+ years of experience supporting enterprise collaboration and productivity platforms
- 3+ years of experience leading technical operations or platform engineering teams
- Advanced expertise in Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Purview
- Strong knowledge of identity and access management, security, compliance, and governance controls
- Experience leading major incident management and service restoration
- Strong understanding of ITIL Incident, Problem, Change, and Service Level Management
- Experience managing enterprise vendors and service providers
- Excellent leadership, stakeholder management, and communication skills
- Proficiency in English, verbal and written
- Microsoft 365 Enterprise Administrator Expert, Microsoft Security, Compliance, Identity, or ITIL certification
- Experience with PowerShell, automation frameworks, and cloud operations
- Experience implementing AI-enabled operational improvements and platform automation
Takeda Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Takeda and has not been reviewed or approved by Takeda.
-
Retirement Support — Employer-funded retirement is described as notably strong, combining a dollar-for-dollar 401(k) match with an additional company contribution that scales with age and service. Access to an employee stock purchase plan further supports long-term wealth building.
-
Parental & Family Support — Paid bonding leave for all parents, substantial adoption/surrogacy reimbursement, and robust caregiver resources (backup care and Maven family-forming support) are emphasized as core strengths. These offerings create a comprehensive safety net for a range of family situations.
-
Healthcare Strength — Multiple medical plan options (nationwide PPO/HSA and regional HMOs), employer HSA funding, and integrated mental-health and well-being programs signal depth in coverage. Preventive care is covered in-network, and plan choices by state expand access.
Takeda Insights
What We Do
For over 240 years, Takeda’s propensity to evolve has driven the next generation of innovation, and as a future-focused organization, we’re continuing to drive forward with endurance in our steadfast pursuit to achieve the best outcomes for our patients in a rapidly changing world. We have been preparing for this period of value creation by investing in data, digital and technology, and we’re proud of our employees and their commitment to turning groundbreaking ideas into life-changing impacts. Since our founding in Japan, integrity and putting patients first have been at the heart of our identity, and we will emerge ready for our future as one of the most trusted and science-driven digital biopharmaceutical companies. Join a team where your innovation impacts lives. Together, we’ll realize improved outcomes by improving data quality, enhancing launch execution and improving the patient journey. You’ll play a critical role in accelerating data collection and increasing accuracy across all parts of the business. Patients across the globe will benefit from access to treatments afforded by greater opportunities and efficiency in our research and development.
Why Work With Us
We connect to our history and Japanese heritage through everything we do to bring our purpose, values, vision, and imperatives to life. We are committed to bringing better health and a brighter future to patients. Being a part of Takeda means having the opportunity to be a part of something bigger than yourself.
Gallery
