This role will lead a team that provides operational support to our Managed Logistics customers. The ideal candidate will bring a strong customer service background and a passion for delivering a world-class customer experience. This position focuses heavily on employee development, coaching, and team performance while ensuring operational excellence. Typical responsibilities will include but are not limited to reporting, process improvement, coaching, training, and oversight of daily execution.
Duties and responsibilities:
- Provide routine coaching and development for all direct reports, focusing on both performance improvement and long-term career growth
- Reviewing and ensuring accuracy of daily reporting both internal and external
- Lead and develop front-line employees who serve as primary points of contact for Managed Logistics customers
- Monitor and report on productivity metrics to drive team performance and operational success
- Implement new processes to improve operational efficiency and close performance gaps
- Training of new employees and validation check points to ensure performance
- Evaluate and adjust current processes to promote scalability and service excellence
- Conduct daily and weekly department meetings to align priorities, performance, and team development
- Collaborate with manager to strengthen alignment between operational goals and team performance
- Create employee schedules to ensure optimal staffing and coverage during peak and off hours
- Maintain strong awareness of team performance and proactively address opportunities for improvement
- Participate in the onboarding and go-live process for new Managed Logistics customers
- Participate in the Managed Logistics on-call program by providing support during nights and weekends as needed
Qualifications:
- Bachelor's degree in supply chain field or equivalent combination of education and experience.
- 3-5 or more years of experience in operations, freight/transportation or purchasing role.
- Customer service experience required, preferably in a fast-paced or customer-facing operational environment
- Demonstrated ability to lead, coach, and develop a team of employees
- Passion for employee development, mentorship, and performance management
- Solution-driven with a proven track record of identifying opportunities and improving processes
- Excellent written and verbal communication skills
- Advanced CRM and TMS skills
- Proficient in Microsoft Excel
Skills Required
- Bachelor's degree in supply chain or equivalent combination of education and experience
- 3-5 or more years of experience in operations, freight/transportation, or purchasing
- Customer service experience
- Experience leading, coaching, and developing employees
- Experience with employee development, mentorship, and performance management
- Proven ability to identify opportunities and improve processes
- Excellent written and verbal communication skills
- Advanced CRM and TMS skills
- Proficiency in Microsoft Excel
What We Do
BlueGrace® helps businesses better understand and optimize their transportation programs by combining smarter analytics with advanced technology, committed service and innovative freight programs. Our typical clients operate growing businesses with transportation functions that have exceeded internal capacity, access to technology, resources and experience to effectively manage day-to-day transportation function on their own. Additionally, we assist clients looking to minimize transportation related costs as a way to increase their market competitiveness. Founded in 2009, BlueGrace Logistics is one of the largest third-party logistics (3PL) providers in the United States. With over 500 employees and working with over 10,000 customers to provide successful shipping solutions, the company has achieved explosive growth in its 10-year operating history. Backed by a $255 million investment by private equity firm Warburg Pincus, the company operates 12 locations nationwide, and its headquarters are in the sunny Tampa Bay area of Florida. For more information visit www.mybluegrace.com.
Why Work With Us
At BlueGrace, we invest in your potential from day one through world-class training and hands-on learning. Recognized for our award-winning culture, we empower you to take ownership of your career, embrace challenges, and grow in an environment built for collaboration and success.
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