Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.
NOTE: This role is hybrid and requires 3 days a week onsite in our Walnut Creek, CA office.
Our Manager, Marketing Platform Operations will lead a specialized team responsible for the operational execution of our digital marketing tech stack. This role is strictly a technical and operational. You and your team will not be responsible for creative development, copywriting, or front-end asset design. Instead, your team will be the technical backbone that empowers our marketing teams, ensuring the platforms, data, and integrations are flawlessly executed so those creative assets can reach the right customer, at the right time, with perfect measurement.
ESSENTIAL FUNCTIONS
Strategic Leadership & Cross-Functional Consultation
Team Leadership: Manage, mentor, and guide a team of marketing operations professionals focused on technical execution and platform management.
Cross-Functional Consultation: Serve as the primary technical subject matter expert for Product Marketers. Provide guidance on digital capabilities, third-party tool utilization, and integration strategies to solve complex marketing needs.
Data Infrastructure, Analytics & Quality
Analytics & Conversion Tagging: Own the tagging infrastructure using Tealium iQ. Ensure all digital properties are comprehensively tagged with highly accurate data layer attributes for Google Analytics. Implement precise, well-attributed conversion tagging to support and measure marketing campaigns effectively.
Marketing Data Operations & Quality: Audit, review, and analyze both server-side and client-side event data to guarantee accuracy and consistency. Map and correlate marketing data to build a unified, accurate view of the customer journey and attribution.
Platform Activation & Media Operations
Personalization & Activation: Architect and build personalized user experiences utilizing Salesforce Marketing Cloud Personalization. Activate audiences, segments, and attributes to third-party data platforms using Salesforce Data Cloud.
Paid Media Support & Configuration: Oversee the technical setup, onboarding, and configuration of new paid media platforms and advertising accounts (including Google Campaign Manager, CM360, SA360, and various social media ad accounts).
KNOWLEDGE / SKILLS / ABILITIES
Database Skills: Proficiency in writing and executing SQL queries for data analysis, extraction, and validation.
Salesforce Ecosystem: Strong working knowledge of Salesforce Marketing Cloud Personalization and Data Cloud.
Tag Management: Hands-on expertise with Enterprise Tag Management systems (specifically Tealium iQ).
Ad-Tech Knowledge: Deep understanding of digital advertising platforms (Google CM360, SA360, Meta, etc.).
Data Architecture: Strong comprehension of data layers, server-side vs. client-side tracking, and overall data architecture.
EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES
Minimum Qualifications
Bachelor's degree in Computer Science, Marketing, Business, Information Systems, or a related field, or combination of education and relevant experience
Minimum of 5 years of experience directly managing and leading technical teams, preferably within the marketing technology or marketing operations space
Preferred Qualifications
A Salesforce Data Cloud Consultant Certification
#L1-MV1
We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $132,465.00 - Mid: $165,580.00-
Skills Required
- Bachelor's degree in Computer Science, Marketing, Business, Information Systems, or related field (or equivalent experience)
- Minimum of 5 years managing and leading technical teams, preferably in marketing technology or marketing operations
- Proficiency writing and executing SQL queries for data analysis, extraction, and validation
- Strong working knowledge of Salesforce Marketing Cloud Personalization
- Strong working knowledge of Salesforce Data Cloud
- Hands-on expertise with Tealium iQ (enterprise tag management)
- Deep understanding of digital advertising platforms and ad-tech (Google CM360, SA360, Meta, social ad accounts)
- Strong comprehension of data layers, server-side vs. client-side tracking, and overall data architecture
- Ability to work hybrid with 3 days per week onsite in Walnut Creek, CA
- Salesforce Data Cloud Consultant Certification
What We Do
AAA. Always here for our Members, communities, and you. Welcome to AAA Northern California, Nevada & Utah. For well over a century, we’ve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance we’re famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road. Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up. Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. We’re always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. You’ll also be able to take comfort in knowing that you’ll be covered by some of the best and competitive benefits in the industry
